Banking Service Program Manager

Cennox

82d

About The Position

The position involves leading a team of project managers and coordinators to oversee the rollout and governance of multiple customer banking service programs. The role is focused on ensuring that projects are delivered on time and within budget while meeting customer satisfaction and compliance with scheduling and P&L expectations. The individual will partner with senior leadership to define program goals and success metrics aligned with the company's strategy. Additionally, the role emphasizes operational excellence by implementing best practices in service delivery and customer care within banking environments. Cross-functional collaboration with various teams is essential to ensure seamless execution of projects. The individual will also be responsible for identifying inefficiencies in project delivery and driving continuous improvement initiatives. Performance management, change management, and a strong focus on customer experience are key aspects of this role.

Requirements

• Bachelor’s degree in business, Operations Management, Project Management, or related field (MBA preferred).
• PMP certification.
• 7+ years of experience with program/project management.
• Strong P&L management skills.
• Proven success leading large-scale customer programs with multiple Project Managers and/or Project Coordinators.
• Strong understanding of installation, deinstalls, rigging, subcontract management, process standards, customer service standards, and workforce management.
• Excellent leadership, communication, and stakeholder management skills.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Proficiency in project/program management tools (Asana, Smartsheet, MS Project, or similar).
• Lean Six Sigma or related certification is a plus.

Nice To Haves

• MBA preferred.
• Lean Six Sigma or related certification.

Responsibilities

• Lead a team of project managers/project coordinators in the rollout and governance of customer banking service programs.
• Partner with senior leadership to define program goals, KPIs, and success metrics.
• Implement best practices for service delivery, scheduling, inventory support, and customer care.
• Collaborate with banking operations, merchandising, supply chain, IT, and customer support teams.
• Identify project delivery inefficiencies and drive continuous improvement initiatives.
• Track program performance, analyze data, and present reports to stakeholders.
• Champion the adoption of new tools, processes, and service standards.
• Ensure projects are delivered on time, within budget, and with effective communication to customers.
• Perform all other duties as assigned.

What This Job Offers

• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees