Banking Center Manager

North Dallas Bank and Trust (NDBT)•Dallas, TX

2h•Onsite

About The Position

The Banking Center Manager for our Dallas location must be a multi-faceted leader with excellent business acumen to build an efficient sales team that consistently delivers exceptional customer service. Responsible for creating an environment that delivers an exceptional experience for both customers and employees. Responsible for overseeing daily operations, sales metrics, and improving the performance of the banking center. Determine the success of your center by identifying and hiring top talent; developing each member of your team to his/her fullest potential; set a clear direction for the center; create great partnerships within NDBT and the community at large – all while maintaining a focus on our customers.

Requirements

Two years of management experience preferred, Retail Banking highly preferred.
Four to ten years related experience and/or training in banking.
Outstanding leadership experience, with a proven, successful record of coaching and mentoring employees to improved results.
Ability to understand and interpret a P&L.
Superb probing, analytical, problem-solving and decision making abilities.
Demonstrated commitment to operational integrity, policies, procedures, and regulatory banking requirements.
Knowledge and interest in connecting customers to available products and technology.
Strong community involvement and/or experience building partnerships with local businesses and organizations.
Ability to plan and manage staffing to meet changing banking center and customer needs.
Adaptability, flexibility, and ability to work banking center hours, including weekends and some evenings.

Responsibilities

Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer.
Support, develop, and guide a positive environment for employees.
Directly manage banking center team, including career development, performance management and recognition.
Champion operational excellence for the center.
Oversee sales, service, operational controls, financial and compliance standards, and overall performance of the center.
Manage day-to-day sales efforts in the banking center, including frequent, active coaching sessions with relationship bankers and universal bankers.
Motivate and encourage employees to meet and exceed monthly sales goals; market bank products and services and ensure employees have appropriate knowledge levels of bank offerings.
Deliver on sales volumes and revenue targets in center, improving revenue and expenses while growing the banking center.
Exceed customer expectations and ensure center team delivers outstanding service levels with every customer interaction.
Lead, develop, and foster a customer focused culture.
Participate in sales calls with business, wealth, and commercial partners.
Improve digital adoption of customers by setting up self-service options to access their accounts for access 24 hours a day/7 days a week.
Set clear objectives for the center and for each employee, and monitor progress and track results.
Communicate center priorities throughout the day.
Develop and maintain effective partnerships with other lines of business, such as Human Resources, Treasury, Wealth Management, Lenders, Mortgage, Deposit Operations, Compliance, and banking staff.
Facilitate morning huddles, sales meetings, and monthly staff meetings.
Ensure that the center team complies with policies, procedures, regulatory banking requirements, state and federal laws.
Demonstrate leadership capacity and leadership courage.
Demonstrate strong initiative in role.
Lead and model NDBT mission statement.