Banking and Customer Service Specialist

Maricopa County • Phoenix, AZ

12d • $20 - $31 • Onsite

About The Position

Join a team where accuracy, service, and impact matter! As the Banking and Customer Services Specialist, you will provide time-sensitive, specialized financial transaction support and customer service to taxpayers, title companies, and business entities paying Maricopa County property taxes. You will ensure payments are posted accurately and in a timely manner to properly apportion property tax revenue to county schools and other agencies. If you thrive in a dynamic environment where your keen eye for detail and ability to adapt can be utilized to their full potential, apply today!
About Us
The Maricopa County Treasurer is responsible for collecting all real and personal property taxes for the nation’s 4th largest Treasurer’s Office. There are over 1,700 tax districts that include state, County, incorporated cities and towns, schools, community colleges, and special districts, and then distributing those funds to those tax districts. Join a team of change agents and be part of the exciting technology transformation taking place at the Maricopa County Treasurer's Office! We have updated all our internal systems and have a new online eGovernment service center. If you would like to be part of a challenging and rewarding team of innovators, this is the place for you!

Requirements

• Three years of cash-handling experience in a banking or financial institution
• High School diploma or GED
• A combination of related post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

Nice To Haves

• Bilingual skills (Spanish)
• Three or more years of experience performing office, administrative, or clerical duties

Responsibilities

• Serve as the Treasurer’s Office customer front-facing representative
• Greet customers, and provide parcel account and property tax info
• Process property tax payments, including counting cash and coins accurately and maintaining precision in the process.
• Ensure that the cash drawer balances at the end of each shift and resolve any discrepancies
• Maintain accurate records of all transactions and ensure strict compliance with the policies and procedures of the bank
• Operate computer terminals, check scanners, and other equipment used in banking transactions
• Stay up to date with the county and Treasurer’s Office policies and procedures
• Resolve customer issues and complaints in a professional and timely manner
• Participate in training programs to enhance product knowledge, customer service skills, and job proficiency
• Prepare individual daily banking deposits for armored vendor pickup, ensuring proper procedures are followed
• Complete other projects when needed

Benefits

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center, Maricopa County Kids Club , dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED