Bank Teller

Five Star Bank•Rochester, NY

58d

About The Position

Purpose: The Service Associate is a critical member of the retail team delivering a personalized and caring client experience, efficiently executing banking transactions, and introducing products and services that improve the financial well-being of customers.

Requirements

Education: High School Diploma or GED or equivalent business experience
Prior Experience: : 1+ year customer service experience
Ability to make personal connections, engage clients, be courteous and professional.
Ability to successfully utilize multiple systems and applications accurately and simultaneously.
Knowledge of and ability to provide products and services available through retail banking.
Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations.
Strong organizational and time management skills
Ability to thrive in a team environment.
Strong mathematical, communication and interpersonal skills
Ability to learn and utilize new technology effectively and efficiently.
Able to regularly stand for prolonged periods of time.
Able to regularly lift 1-10 lbs., occasionally lifting to 30 lbs.
Able to travel between office locations.
Extensive computer usage is required.
Moderate to extensive phone usage is required.
Ability to perform repetitive motions.

Responsibilities

Achieving individual and team-based servicing goals
Greets clients and prospective clients entering the office following established customer service guidelines.
Provides exceptional customer service and an outstanding banking experience by handling financial transactions accurately and professionally.
Maintains responsibility for a cash drawer and follows proper balancing procedures.
Supports daily operations of the office to include processing night deposit bags, ATM deposits, balancing the vault, ATM, cash recycler, and cash advance machine, or other operational needs.
Answers the phone within the office promptly and professionally.
Ensures compliance with security and audit procedures.
Understands and adheres to established policies and procedures.
Maintains knowledge of regulatory compliance requirements and completes assigned compliance training.
Develops and maintains knowledge of bank products and services.
Introduces customers to alternate banking channels including ATM/ITM and Digital
Identifies customer needs and refers to the appropriate team member/business partner.
Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.

Benefits

Medical, Dental, and Vision Insurance
Health Savings Account
Flexible Spending Account(s)
Company Paid Life Insurance, Long Term Disability, and Short Term Disability
Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident
Tuition Reimbursement
Employee Referral Program
Wellness Reimbursement Program
Star Volunteer Program
Employee Banking and Financial Perks
Paid Time Off (PTO)
Company Paid Holidays