Bank Teller/Customer Service Representative

Performance Bankers•Rapid City, SD

9d•Onsite

About The Position

The Bank Teller/Customer Service Representative role processes transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be the “frontline” of our bank and will play a fundamental role in achieving our customer satisfaction and revenue growth objectives. You must be comfortable making dozens of transactions daily, communicating with different types of clients and selling the bank’s products/services. Position is located in Rapid City and is not a remote position.

Requirements

High School diploma or greater required.
Experience handling cash transactions and working with systems
Strong communication and time management skills
Customer satisfaction-oriented
Attention to detail and mathematical skills
Candidate must pass a pre-employment screening including credit history and criminal record check.

Responsibilities

Conduct dozens of bank’s routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc.)
Assess customer needs and introduce new products and services (credit cards, saving bonds etc.)
Make sales referrals, suggest alternate channels and cross-sell products and services
Go the “extra mile” to build trust relationships, customer loyalty and satisfaction
Comply with regulatory requirements
Manage risk in every transaction and detect fraudulent transactions to prevent losses
Resolve customers’ issues and provide relevant information
Performs other duties as assigned.