Bank Teller/Customer Service Representative

Banner Capital Bank • Cheyenne, WY

403d • $27,040 - $41,600

About The Position

The Bank Teller/Customer Service Representative at Banner Capital Bank is responsible for providing exceptional service to customers by handling routine banking tasks. This role involves processing payments, accepting deposits, and managing withdrawals while ensuring accuracy and compliance with bank regulations. The position requires strong customer service skills and the ability to maintain a professional appearance and demeanor.

Requirements

• High school diploma or equivalent.
• Cash handling experience and on-the-job training may be required.
• Ability to pass a background check.
• Exceptional time management, communication, and customer service skills.
• Basic math and computer skills.
• High level of accountability, efficiency, and accuracy.
• Strong sales skills are beneficial.
• Professional appearance and courteous manner.
• Demonstrated ability to use a calculator and a computer, experience with financial institution software systems preferred.

Nice To Haves

• 1 year of cash handling experience (Preferred)
• 1 year of banking experience (Preferred)
• 1 year of customer service experience (Preferred)

Responsibilities

• Assisting customers with processing transactions, such as deposits, withdrawals, or payments.
• Resolving complaints, fraudulent transactions, or account discrepancies, and answering questions.
• Informing customers about bank products and services.
• Tracking, recording, reporting, and storing information related to transactions, ensuring all information is accurate and complete.
• Maintaining and balancing cash drawers and reconciling discrepancies.
• Packaging cash and rolling coins to be stored in drawers or the bank vault.
• Keeping a clean, organized work area and a professional appearance.
• Handling currency, transactions, and confidential information in a responsible manner.
• Using software to track bank information and generate reports.
• Following all bank financial and security regulations and procedures.
• Opening and closing a variety of types of accounts, processing address changes, and collecting security box rental fees.
• Promoting strong customer and client interactions, building relationships, and participating in cross-selling.
• Demonstrating good risk management decisions, including knowledge of guidelines for fraud prevention and robbery.
• Actively contributing to meet the branch business goals, as well as individual sales and customer service goals.

Benefits

• Dental insurance
• Employee assistance program
• Employee stock ownership plan
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Vision insurance
• Wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED