Bank Operations Services Supervisor (Teller Manager)

First Citizens Bank • Los Angeles, CA

27d • $24 - $36

About The Position

At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work. As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. This position processes teller transactions and other customer service requests, and facilitates customer awareness and education of bank capabilities, tools and resources. It is responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team. A successful candidate will demonstrate: Management Skills: Capable of managing and developing members on a team to ensure operational soundness Customer Service Skills: Demonstrates professionalism and empathy in customer interactions Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships Influence: Capable of building rapport with different personalities to drive positive results Sales Skills: Ability to support team with client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences

Requirements

• Bachelor's Degree and 1 years of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management
• Financial literacy
• Knowledge of retail banking products and services
• Operations management

Nice To Haves

• Bank Management or Bank supervisory experience

Responsibilities

• Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
• Research and resolve transaction/cash discrepancies
• Hiring, supervision, and performance management of service line associates
• Processing transactions accurately and efficiently
• Facilitating customer awareness and education of bank services, including digital banking capabilities
• Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Benefits

• Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 5,001-10,000 employees