Bank IT Governance Lead (Risk Insights & Reporting)

USAA • San Antonio, NC

3d • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Bank IT Governance Lead, you will help modernize how technology risk and governance insights are delivered to Bank executives, leveraging data and AI‑enabled tools to build reporting and dashboards of actionable, decision‑ready views of the Bank’s technology posture. The ideal candidate combines a strong background in executive governance reporting with an understanding of how risk insights inform IT strategy, and a drive to innovate through data, visualization, and AI‑enabled tools. Supports the first line of defense in ensuring the effectiveness, application, and adherence to IT governance, risk management, and compliance programs within the Bank Technology Office. Leads and supports the design, implementation, and continuous improvement of IT governance, risk, and compliance programs within the Bank Technology Office. This role develops and enforces IT policies and standards, monitors compliance with regulations, leads risk assessments, and provides strategic advice to senior management. Collaborates with various stakeholders, including IT teams, business units, legal, and audit, to ensure integrated governance practices. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC or Tampa, FL. Relocation assistance is not available for this position.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years’ experience supporting IT governance, risk management, compliance, or IT audit activities, including 2 years’ experience in a team or people leadership role.
• In-depth knowledge of IT governance frameworks such as COBIT, ITIL, ISO 27001, and NIST.
• Demonstrated experience in developing and implementing IT policies, standards, and procedures.
• Experience in coordinating IT audits and assessments and ensuring compliance with regulatory requirements.
• Demonstrated experience in policy development, audit coordination, and risk-based compliance monitoring.
• A strong understanding of regulatory and compliance requirements applicable to the organization.
• Experience communicating technical information to non-technical audiences.
• Experience partnering with cross-functional team members to deliver results.
• Advanced knowledge of Microsoft products.

Nice To Haves

• Ability to build workflows and dashboards: ServiceNow, Tableau, Jira/JWM, Copilot.
• Experience building presentations to senior management and the regulators.
• Ability to translate technical terms into business insights.
• Experience with data-driven analysis using AI tools and collaborating to drive process innovation.
• Experience creating IT Strategy would be a plus.
• Information Technology certifications (e.g., CISA, CRISC, CISM, ITIL, TOGAF, etc.).
• Familiarity with financial institutions regulations and working in highly regulated environments.

Responsibilities

• Leads and supports the execution of the bank’s first line IT Bank risk strategy aligned with Association risk and regulatory frameworks.
• Develops, coordinates, and enforces Bank IT and security policies, standards, and procedures to ensure regulatory compliance and risk mitigation.
• Participates and oversees audits, assessments, and reviews to monitor compliance with internal policies and external regulations.
• Assesses Bank IT activities for compliance with regulations such as GDPR, HIPAA, and PCI DSS.
• Serves as the primary liaison for regulatory bodies, ensuring timely reporting and responses to inquiries.
• Manages third party and regulatory responses, questionnaires.
• Maintains the Bank IT risk register and leads periodic risk assessments across technology operations.
• Provides strategic advice to senior management on Bank IT governance and compliance matters.
• Collaborates with IT, legal, procurement, and other stakeholders to ensure integrated governance practices.
• Provides input into the budget management process for Bank IT governance initiatives to ensure resources are allocated effectively and aligned with priorities.
• Assists in establishing, monitoring, and reporting on key performance metrics and reporting mechanisms for governance and compliance initiatives.
• Produces reporting documentation for Technology and Risk and Compliance Committees.
• Ensures that Bank IT continually meets any regulatory, statutory, and legal obligations, supports the organization's objectives, works within the defined ethical and cultural framework, and follows the IT governance framework.
• Oversees compliance responses ensuring that they are validated, communicated appropriately, and evidenced.
• Supports identification, assessment, and mitigation of risks related to Bank technology operations and monitoring, technology architecture and systems limitations and/or design and development.
• Supports ongoing oversight of affiliate agreements for IT services, ensuring FSB compliance and risk ownership.
• Reports on affiliate risk posture and mitigation efforts to senior leadership.
• Supports incident and issue management processes for Bank impacting technology issues, ensuring rapid triage, root cause analysis, and remediation.
• Mentors junior members of the IT governance team, providing guidance and support in their professional development.
• Leverages AI capabilities within the context of the IT Gov function as needed.
• Stays abreast of emerging technologies and regulations and ensuring IT alignment with business goals.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees