Bamboo Bus Person (FT) - Requisition #105897
About The Position
Bussers are a secondary service line of support for the guests in the dinner houses. Bussers are a first line of support for servers. They interact both directly and indirectly with guests. They contribute by creating a net of back service for each table, giving each guest not only a server, but a busser who assist in accommodating their every need at the table. Ultimately bussers allow the department a higher rate of success with each guest by fulfilling the following duties and responsibilities. FOUR DIAMOND SERVICE AGREEMENT All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.
Requirements
- At least 6 months experience is preferred to successfully perform this job.
- This position requires the ability to read, write and comprehend simple instructions, short correspondence, and memos.
- This position also requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- This position requires the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- This position requires the ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
- This position also requires the ability to perform these operations using units of American money and weight measurement, volume, and distance.
- This position requires the ability to common sense understanding to carry out detailed but uninvolved written or oral instructions.
- This position also requires the ability to deal with problems involving a few concrete variables in standardized situations.
- Must qualify to obtain and maintain a Class “B” gaming license.
- Must qualify to obtain and maintain a Food Handlers Certificate.
- Must qualify to obtain and maintain a Tips Certification.
- Excellent verbal communication skills.
- Excellent interpersonal and customer service skills.
- Ability to function well in a high-paced and at times stressful environment.
- Must be flexible and willing to work nights, weekends, and holidays.
- Must demonstrate excellent customer service.
- Some bending, stooping, and lifting up to 25lbs.
- Bussers need to be personable
- Bussers are expected to be knowledgeable about the menu and offerings within the restaurant they are working as well as amenities of the resort.
- There are other service related classes that are required of the service team within the first 90 days of employment to be taken through the PLDA.
Responsibilities
- Clearing table after guests are done with meal.
- Clearing all soiled china, glass or silverware through out guests' dining experience.
- Resetting tables to standard as designated by management.
- Maintaining water service through out meal for guests.
- Provide bread service to each table as specified by the outlet's menu.
- Assisting server with small duties through out service to appease guests.
- Be an ambassador for the guests, relay any messages to server as necessary. Communicate any needs to server and oblige guests when ever possible.
- Provide personalized guest service to each table, interact with guests, smile and offer warm greetings and fare wells.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
