Balance Carried Forward Analyst

Conservice • Logan, UT

1d • $15 • Hybrid

About The Position

Balance Carried Forward (BCF) Analysts research past due balances and transfers
to determine why accounts are delinquent. You are also responsible to resolve
these issues and ensure client accounts are current and in good-standing. As you
solve these problems quickly, you will help prevent costly late fees. Come be
part of a unified team dedicated to quickly resolving client issues and
developing career paths.

Requirements

• Clear and professional written and verbal communication
• Composed and positive during difficult conversations
• Self motivated to find the “why” behind the problem
• You’re committed to quickly learn and adapt to new computer software.
• Manage time and prioritize workload to meet goals and deadlines
• Willing to learn and adapt to new processes
• Attention to detail
• High school diploma or equivalent

Responsibilities

• Coordinate with utility providers to ensure client accounts are current
• Resolve outstanding balances
• Find errors in misapplied payments
• Document errors and causes of previous balances in Conservice database
• Medium phone usage-more than 50% of the day making outbound calls to providers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees