Baking School Manager, Vermont

King Arthur Baking Company•Norwich, VT

46d•$60,400 - $81,600•Onsite

About The Position

The Baking School Manager is responsible for overseeing all aspects of the King Arthur Baking School at the Norwich VT location. This includes managing the day-to-day operations, planning and executing class curriculum, instructing and assisting classes to demonstrate mastery of curriculum and presentation, ensuring high-quality educational experience, supervising and scheduling staff, and overall promotion of the school. The Baking School Manager will work closely with instructors, students and other cross-functional business partners to ensure a welcoming and educational environment that promotes the KAB brand.

Requirements

3-5 years' experience leading and managing a team in an educational, hospitality or Bakery/Restaurant environment.
Professional baking experience is required.
Leadership: Strong leadership skills, including ability to set clear measurable goals and communicate effectively with internal business partners and staff. This involves skills such as hiring and training, delegating tasks, providing feedback, and fostering a positive work environment to build trust, collaborate, and gain buy-in.
Communication Skills: Clear and effective communication is essential for liaising with external business partners, coordinating with staff, and responding to customer inquiries. Ability to handle difficult situations with professionalism and tact. Strong communication skills facilitate smooth coordination between different stakeholders.
Time Management and Attention to Detail: Skill in coordinating operations, ensuring consistency and high standards. Proficiency in managing multiple tasks simultaneously, particularly during school hours.
Operations Management and Organization: The ability to efficiently organize and coordinate various aspects of the Baking School operations, including scheduling, training, conflict resolution, daily task management, purchasing and inventory control. Maintain high standards of hygiene and safety. Efficient inventory and cost control while minimizing waste.
Problem-solving and Decision-making Abilities: Quick thinking and resourcefulness are valuable traits for addressing unexpected challenges, such as last-minute changes, equipment malfunctions, or supply shortages. Comfort with making effective decisions under pressure.
Customer Service: Uphold a customer-centric approach to ensure outstanding experience, respond to customer feedback, and resolve issues. Implement strategies to enhance customer satisfaction and loyalty. Maintain strong professional relationships.
Must be able to work for extended periods of time while standing
Must be physically able to stoop, move quickly, and lift weights up to 50 lbs.
Used hands to handle, control, feel objects, tools, and controls
Must be able to lift up to 50 pounds
Must be able to operate commercial kitchen equipment
Repeat the same movements
Ability to regularly work in a kitchen environment where allergens may be present
Ability to regularly touch and taste food products which may contain allergens
Understand that safety is the responsibility of everyone at the organization
Responsible for providing a safe and ergonomically sound work environment, identifying unsafe conditions, and correcting these conditions immediately
Engage in safety and compliance training programs and encourage 100% team participation.

Nice To Haves

We value those who can demonstrate capability and articulate how prior experiences will help them transition into this role.
Genuine enthusiasm for King Arthur's mission and products and a commitment to living our values
Results driven: Holds self and team accountable to meeting and exceeding goals. Approaches their work with curiosity, adaptability, and a growth mindset.
Is community minded gets involved, volunteers

Responsibilities

Lead and supervise a team of instructors, assistant instructors and guest instructors, including hiring, training, scheduling, and performance management. Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.
Lead and supervise all aspects of Baking School operations, including purchasing and expense control. Identifies opportunities for operational efficiency.
Maintain appropriate staffing levels based on class offering schedules. Plan for and anticipate future staffing needs. Write accurate schedules to support the business.
Instruct and assist classes with progressive mastery of full range of curriculum
Partner with Baking School Director to set annual priorities for the Norwich team, monitor business performance, and consistently deliver performance feedback.
Promote and ensure excellent customer service is provided by all team members. Ensure consistent execution of the Baking School curriculum. Responsible for handling complaints or issues in a timely manner and ensuring a positive experience for all visitors.
Cultivate a welcoming and inclusive learning environment. Collaborate with teams and company to reinforce a supportive and accessible educational culture.
Analyze and track student progress, satisfaction, and feedback. Proactively address trends to enhance the overall student experience.
Ensure adherence to all food safety and sanitary policies, procedures and regulations. Maintain and promote a safe environment for the team and customers.
Works cross-functionally with KAB business partners to promote, support and improve the Baking School.