Bakeshop Retail Assistant Captain
About The Position
The Bakeshop Retail Assistant Captain helps spread happiness by leading daily retail operations in the Bakeshop and supporting all aspects of guest service and sales of baked goods. This role ensures team members are well trained and following company policies, guests enjoy an exceptional experience, and the work and guest areas remain clean, organized, and safe. The Bakeshop Retail Assistant Captain also oversees sales and product standards so that high-quality baked goods are consistently available and presented for our guests. Vision: Spreading Happiness Mission: Creating Exceptional Experiences and Lasting Memories Values: Create WOWs, Embrace Change, Have Fun, Think, Build Relationships, Work Safe Work Smart, & We Before Me
Requirements
- High level of confidentiality and ethical conduct
- Strong communication skills
- Strong problem-solving skills
- Results Driven
- Attention to detail
- Stress Management / Composure
- Strong organizational skills
- Computer skills: Microsoft Excel, Outlook, and Word
- Ability to adapt to a changing environment
- Coachability
Responsibilities
- Provide a friendly environment for each guest, including greeting, acknowledging, and maintaining strong product knowledge and service standards.
- Assign tasks to retail Bakeshop team members (cookie counter, floor & stock, cookie baker) to prepare for future guests.
- Oversee quality control of ingredients and finished products and ensure agreed-upon portion and quality standards.
- Order and maintain inventory of outsourced baked goods and ensure mail and special orders are fulfilled on time.
- Ensure products are properly rotated, dated, pulled for sale daily, and reduced or removed when past best-by date.
- Create and manage a daily schedule and task list and help ensure inventory is complete and accurate.
- Maintain required operational logs, support ServSafe-level cleaning standards, and ensure opening, closing, and daily procedures are followed.
Benefits
- Family-owned and operated since 1954
- Non-traditional retail and food service hours - Closed evenings and Sundays
- Medical, Dental, Vision
- Penn Medicine HealthWorks
- Penn Medicine HealthWorks
- 401(k)
- Paid Time Off
- Wellness programs
- Scheduling flexibility for work/life balance
- 20% discount at all Kitchen Kettle Foods and Burnley Enterprise shops
- Learning and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
