Bakery/Coffee Shop Team Leader

Metropolitan Market • Seattle, WA

2d • $29 - $32

About The Position

Team Leaders lead by example, training all of our Bakery/Coffee Shop team members on ensuring guest service expectations are consistently achieved on a department-wide basis. Our Bakery/Coffee Shop Department enjoys engaging with guests through prompt fulfillment of customer orders, sharing knowledge about our delicious bakery and coffee offerings, and ensuring our wonderful self-serve areas are clean and well-stocked. We seek outgoing, friendly individuals to help us deliver tasty, fresh bakery and drink items to our guests!
MORE ABOUT WHAT YOU’D DO
Demonstrate genuine enthusiasm and sincerity; customize approach to meet customer needs and build rapport through individualized service.
Anticipate customer needs and questions related to products; actively work to remain knowledgeable and current in areas of responsibility, including product knowledge (e.g., product tasting, cutting-edge trends, product use research, and vocabulary development). Effectively follow-through with customer item requests, questions, and concerns.
Completes Bakery/Coffee Shop weekly team member work schedule.
Maintain high-quality standards in product management and presentation. Planning and executing Bakery/Coffee Shop merchandising, displays and pricing.
Ensure effective ordering of all products for the Bakery/Coffee Shop Department.
Establish sales, gross profit, labor and supply budgets for the Bakery/Coffee Shop.
Lead and readily participate in product promotions and focuses.
Conduct quarterly physical inventories and practice inventory control.
Train all Bakery/Coffee Shop Department team members and provide performance feedback and coaching.

Requirements

• High level of self-motivation and initiative
• Ability to problem solve
• Proven success working in a diverse team environment
• Ability to prioritize multiple tasks simultaneously
• Ability to produce quality output while working within deadlines
• Excellent time management and organizational skills
• Exceptional guest service
• Strong interpersonal and oral communication skills
• Strong leadership skills
• Comprehensive product information
• Creative merchandising and display skills
• Knowledge of food safety, HACCP/Department of Health guidelines

Nice To Haves

• Two years of supervisory experience
• Proven success as a team leader and member

Responsibilities

• Training Bakery/Coffee Shop team members
• Fulfilling customer orders
• Sharing knowledge about bakery and coffee offerings
• Maintaining self-serve areas
• Completing weekly team member work schedule
• Maintaining product management and presentation
• Planning and executing merchandising, displays and pricing
• Ordering products
• Establishing sales, gross profit, labor and supply budgets
• Leading and participating in product promotions
• Conducting physical inventories and practicing inventory control
• Providing performance feedback and coaching

Benefits

• Competitive pay
• 20% team member discount
• Medical, dental, vision insurance (very low cost to team members)
• Health savings accounts (subject to qualified medical plans)
• Flexible spending arrangements (subject to qualified medical plans)
• Company-funded disability and life insurance
• Employee Assistance Program available to all team members
• Retirement plans available to all team members
• Paid vacation, personal, and holiday time off
• Sick/safe leave provided consistent with local and state requirements
• Reduced cost ORCA Card program for King County team members
• Education support
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed