Baggage Service Agent

Aviation Division•Jamaica, NY

About The Position

Meet and Greet arriving passengers in the claim area; provide assistance and information to individuals meeting arriving passengers. Determine the service needs of customers, assisting with baggage issues, including lost, damaged, and pilfered luggage Qualification: Customer Service experience preferred Make baggage arrival announcement when customers arrive in the claim area, providing information and instructions. Log each flight as bags are delivered to the claim area. Updates records with later-arriving bag information. Initiates files for lost, damaged, and pilfered baggage and handles irregularities associated with the internal baggage process. Monitors damage claims and makes settlements Must be able to lift 70lbs or more Coordinate the return of lost and/or damaged luggage to customers. prepare bag delivery orders and arrange for delivery services or other available means, Be able to stand, squat, kneel, and walk 70% or more of the scheduled work time. Be able to maintain customer service professionalism while under pressure and stressful environment PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and be understood, hear, and comprehend the English language, stand for long periods of time, be able to lift approximately 50 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance. EEOC Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law

Requirements

Must be able to lift 70lbs or more
Be able to stand, squat, kneel, and walk 70% or more of the scheduled work time
Be able to maintain customer service professionalism while under pressure and stressful environment
Be able to speak and be understood, hear, and comprehend the English language
Stand for long periods of time
Be able to lift approximately 50 pounds
Be able to relocate in the event of an emergency
Have a neat and professional appearance

Nice To Haves

Customer Service experience preferred

Responsibilities

Meet and Greet arriving passengers in the claim area
Provide assistance and information to individuals meeting arriving passengers
Determine the service needs of customers
Assist with baggage issues, including lost, damaged, and pilfered luggage
Make baggage arrival announcement when customers arrive in the claim area, providing information and instructions
Log each flight as bags are delivered to the claim area
Update records with later-arriving bag information
Initiate files for lost, damaged, and pilfered baggage and handles irregularities associated with the internal baggage process
Monitor damage claims and makes settlements
Coordinate the return of lost and/or damaged luggage to customers
Prepare bag delivery orders and arrange for delivery services or other available means