Frontier Baggage Service Agent (BSO)

Menzies Aviation Careers • Orlando, FL

2d

About The Position

As a member of the Menzies Aviation Baggage Service team, you will be responsible for coordinating and handling customer baggage check-in and misplaced/lost baggage claims, provide reports to carriers, and assist customers with travel information.

Requirements

• Must be at least 18 years of age
• Must pass a pre-employment drug screen
• Ability to proficiently read, write and speak English
• Must be comfortable lifting 70lbs
• Must be able to stand for long periods of time at the ticket counter and Arrivals areas
• Must pass FBI background check and obtain US Customs seal
• Must be available and flexible to work variable shifts including weekends and holidays
• Intermediate Computer Skills Required

Nice To Haves

• Prior Customer Service Experience Strongly Preferred

Responsibilities

• Ability to read IATA tickets to determine flight departure times and connecting carriers
• Screens all interline passengers prior to placing bags on the interline return belts
• Ensures baggage tagging is correct
• Direct and assist passengers with mis-checked or short checked bags
• Handles misplaced/lost baggage claims and provides reports to Carriers
• Evaluates customer’s need concerning airline locations
• Is able to meet the Station’s attendance standards
• Other duties as assigned

Benefits

• Flight Benefits with Frontier Airlines
• Advancement Opportunities
• Health, Dental, Vision, 401K
• Life and Short-Term Disability Insurance
• Paid Vacation
• Paid Training
• Uniform Provided

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed