Badging and Access Assistant

J.B. Hunt Transport Services, Inc. • Phoenix, AZ

6d • $20 - $31

About The Position

The Badging and Access Assistant is the first point of contact for the Judicial Branch Security Department (JBSD) and is primarily responsible for providing exemplary customer service that is fundamental to the continued success of our operations through the preparation, issuance, and programming of employee ID badges. Additionally, this position requires sound judgment and excellent organizational skills to provide administrative support to the Security Director and other JBSD staff.

Requirements

• High School Diploma or GED
• Two (2) years of office, clerical, or administrative level experience OR Combined education and experience qualifications: Post-secondary education may substitute for the experience requirement on a year-for-year basis
• Knowledge of: Access control systems and related best practices
• Principles and processes for providing customer service including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Administrative and clerical procedures and systems such as word processing, managing files and records, and data entry
• Office practices, procedures, and terminology
• Skill in: Organization and time management
• Problem solving, working under pressure, and meeting deadlines
• Appropriately prioritizing tasks, projects and ad hoc requests
• Completing assignments accurately and with attention to detail
• Written and verbal communication with others to convey information effectively
• The use of computer applications including Microsoft Office 365
• Establishing effective working relationships with others
• Ability to: Learn, and adhere to Judicial Branch policies, processes and procedures
• Use effective time management skills to handle multiple tasks at one time
• Organize, prioritize, and manage work/activities to achieve established goals
• Excel in a high volume and time-sensitive work environment
• Problem solve a variety of situations
• Process and handle confidential information with discretion

Nice To Haves

• Bilingual in Spanish/English
• Experience with access control systems

Responsibilities

• Utilizes Judicial Branch-wide master access Hirsch-Velocity control system to program and create identification badges, including assignment of specific access profiles, and assists the Access Management Assistant with troubleshooting system issues.
• Assists with access control issues for all Judicial Branch facilities and stakeholders to include Maricopa County Justice Courts, Adult Probation Department, Juvenile Probation Department, Clerk of Superior Court, Grand Jury, all county attorney agencies, Maricopa County Facilities Management, Maricopa County Sheriff’s Office, contractors, and vendors performing work in Judicial Branch facilities.
• Assists with obtaining and disseminating criminal history information in response to internal requests related to access management, security clearances, and background investigations.
• Monitors the employment status of Judicial Branch staff and stakeholders and non-employees ensuring access privileges are up to date in the system with the appropriate access levels applied to each person.
• Assists with collecting, tracking, and compiling throughput statistics, duress alarm device testing, and Court E-3/bypass access criteria for daily reports disseminated to leadership
• Assists with monitoring Velocity server outages that impact badge readers and duress alarms, makes appropriate notification to JBSD leadership, the Judicial Branch, and stakeholders.
• Provides customer service support to internal and external JBSD customers.
• Reviews, maintains, and processes requests for departmental documents to ensure compliance with state and federal laws.
• Assists with other office assistant functions as directed by the supervisor.
• Serves as a backup in the absence of the Access Management Assistant and other administrative positions in JBSD.

Benefits

• We offer generous paid time off, paid sick leave, and 10 paid holidays!
• We have affordable medical, dental, and vision insurance, and our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives.
• Additionally, our employees have the option of life insurance, disability, a group legal plan, and pet insurance.
• Under the current guidelines for the Public Service Loan Forgiveness (PSLF) Program, the Maricopa County Superior Court is a qualifying employer. Therefore, any full time Judicial Branch employee, who meets other eligibility criteria may be eligible for loan forgiveness under this program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees