Backstage Experience Coordinator

Live Nation Entertainment • Miami Beach, FL

6d • Onsite

About The Position

Live Nation is seeking a Backstage Experience Coordinator for the Fillmore Miami Beach at the Jackie Gleason Theater. The position will report to both venue General Manager and Production Manager. The Backstage Experience Coordinator (BEC) will be responsible for administering various Live Nation and venue designed programs to support local production & touring personnel. The Backstage Experience Coordinator will help to maintain back of house expectations & backstage division-wide goals while ensuring that our Artist/Crew Commitment is met or exceeded. This role will act as a hospitality focused position ensuring a phenomenal experience for touring personnel backstage. This is a part-time, hourly position. Scheduled hours will vary depending on business needs and may be scheduled up to 40 hours per week or more during peak season.

Requirements

• Must be able to maintain composure around high-profile artists/guests and work in an often hectic and loud environment.
• Extreme attention to detail is needed.
• Must have strong organizational, time management and multi-tasking skills.
• Must be passionate about providing genuine hospitality to everyone backstage.
• Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Canva, Adobe).
• Possess a positive outlook, strong communication skills and the ability to engage others.
• Must possess strong problem-solving skills and demonstrated experience finding creative solutions.
• Must be able to complete job independently and work within a team.
• Must be able to take detailed direction and corrective feedback.
• 1 years' plus of backstage/production/hospitality experience.
• 2-3 years’ plus of work experience in a comparable role.
• 1-2 years’ plus of leadership experience.
• Has a natural interest in helping others and a heart for service.
• Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
• Must be able to lift 30 lbs. using proper lifting techniques.

Nice To Haves

• Bachelor's degree in Hospitality, Communications, Marketing, Business, Human Resources, or something comparable preferred.
• Public speaking or meeting facilitation skills is a plus.

Responsibilities

• The Backstage Experience Coordinator will maintain back-of-house hospitality expectations & backstage division-wide goals.
• Maintain a list of all hospitality inventories, i.e: bath towels, hand towels, toiletries, any venue-branded swag, table lamps, floor lamps, decor, etc., and organize supplies and where all supplies are kept.
• Make an overview of the season schedule to come up with ideas for food trucks, activities, etc., to get approval from the GM and get them booked well in advance.
• Create a high-quality backstage atmosphere that is warm and welcoming to everyone. Ensure all areas are clean, set, warm, and welcoming.
• Work with Production to coordinate with local backstage catering to ensure the artists' rider requirements are met, and the culinary experience exceeds the artists’ and touring personnel’s expectations.
• Work with Production Managers & Catering Teams to help facilitate advances.
• Work directly with touring crews, acting as the main hospitality point of contact for tours on the day of the show.
• Oversee and assist Production Assistants in the shop, set-up, and maintenance of hospitality in all necessary areas.
• Where possible, wash, dry, and fold laundry as well as hand and bath towels.
• The Backstage Experience Coordinator will periodically check dressing rooms throughout the day to tidy up (or assign a porter to complete this task).
• Show CARE by participating in the venue’s sustainability program, which could include implementing programs that conserve resources/prevent waste, such as sorting waste and collecting recycling and educating the bands about our efforts.
• Responsible for completing the Post Event Service Recap and analyze other venue service reports to create action plans for service improvements in partnership with the Artist Services team, Production & Venue GM.
• Maintain running knowledge of local services, excursions, and restaurants to offer tours.
• Research best practices and collaborate with the Artist Services team & Venue GM to develop venue opportunities to increase engagement and Artist/Crew satisfaction.
• Pre and post show walk-through with checklist to make ready all backstage areas.
• Create memorable, hospitality-minded moments at every show, including but not limited to birthdays and special celebrations.

Benefits

• We will do all that we can to help you successfully balance your work and homelife.
• As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
• Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips.
• And of course, access to free live events through our exclusive employee ticketing program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees