Backstage Experience Coordinator

Live Nation Worldwide•Auburn, WA

2d•$21 - $25•Onsite

About The Position

Backstage Experience coordinator (BEC) White River Amphitheatre Auburn Washington WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB The Backstage Experience Coordinator (BEC) will be responsible for administering various Live Nation and venue designed programs to support local production and touring personnel. The Backstage Experience Coordinator will maintain back of house expectations and backstage division-wide goals while ensuring that our Artist Commitment is met or exceeded. This role will act as a hospitality-focused position ensuring a phenomenal experience for touring personnel backstage. This is a seasonal, hourly position. Scheduled seasonal hours will vary depending on business needs and may be scheduled up to 40 hours per week or more during peak season. WHAT THIS ROLE WILL DO In partnership with the Venue Management, the Backstage Experience Coordinator is responsible for administering various Live Nation and venue designed programs to support local production and touring personnel. The Backstage Experience Coordinator will maintain back of house hospitality expectations and backstage division-wide goals. The Backstage Experience Coordinator will meet and greet the tours upon arrival to the venue and be available to assign dressing rooms and is the point of contact for all hospitality needs. Where possible -- wash, dry and fold all tour laundry as well as hand and bath towels. The Backstage Experience Coordinator will check dressing rooms periodically throughout the day to tidy up and collect any towels to be washed. Partner with local backstage catering to ensure the Artists rider requirements are met and the culinary experience exceeds the artist’s and touring personnel’s expectations. Will be the backstage brand ambassador and the face of the service culture program. Responsible for completing the Post Event Service Recap and analyze other venue service reports to create action plans for service improvements in partnership with the Artist Services team and Venue Management. Research best practices and collaborate with the Artist Services team and Venue GM to develop venue opportunities to increase engagement, increase Artist/Crew satisfaction. Work with Production Managers and Catering Teams to help facilitate advances. Pre- and post-show walk through with checklist to make ready all backstage Artist and Touring crew areas and notate any damage to be repaired. Oversee all dressing room and bus stock, including after-show meal coordination. In coordination with the General and Production Manager, co-manage any applicable backstage program budget and process vendor invoices. Will act as the lead in maintaining metrics and sharing information with the Artist Services Team, tracking historic data on Tours and details regarding Artist choices/favorites and manage the backstage tour personnel survey and competition rate for your venue. Partner with the venue’s Production Manager, Artist Services team and LN Tour rep to create memorable, hospitality-minded moments at every show, including but not limited to birthdays and special celebrations.

Requirements

Must be able to maintain composure around high profile artists/guests and work in an often hectic and loud environment.
Must have strong organizational, time management and multi-tasking skills.
Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Possess a positive outlook, strong communication skills and the ability to engage others.
Must possess strong problem-solving skills and demonstrated experience finding creative solutions.
1 year plus of backstage/production/hospitality experience is preferred
Has a natural interest in helping others and a heart for service.
Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
Must be able to lift 40 lbs. using proper lifting techniques.
Public speaking or meeting facilitation skills is a plus.

Nice To Haves

3 years’ work experience interacting with people in a positive environment
Experience in a live music environment or comparable role

Responsibilities

Administering various Live Nation and venue designed programs to support local production and touring personnel.
Maintain back of house hospitality expectations and backstage division-wide goals.
Meet and greet the tours upon arrival to the venue and be available to assign dressing rooms and is the point of contact for all hospitality needs.
Wash, dry and fold all tour laundry as well as hand and bath towels. Check dressing rooms periodically throughout the day to tidy up and collect any towels to be washed.
Partner with local backstage catering to ensure the Artists rider requirements are met and the culinary experience exceeds the artist’s and touring personnel’s expectations.
Be the backstage brand ambassador and the face of the service culture program.
Responsible for completing the Post Event Service Recap and analyze other venue service reports to create action plans for service improvements in partnership with the Artist Services team and Venue Management.
Research best practices and collaborate with the Artist Services team and Venue GM to develop venue opportunities to increase engagement, increase Artist/Crew satisfaction.
Work with Production Managers and Catering Teams to help facilitate advances.
Pre- and post-show walk through with checklist to make ready all backstage Artist and Touring crew areas and notate any damage to be repaired.
Oversee all dressing room and bus stock, including after-show meal coordination.
Co-manage any applicable backstage program budget and process vendor invoices.
Act as the lead in maintaining metrics and sharing information with the Artist Services Team, tracking historic data on Tours and details regarding Artist choices/favorites and manage the backstage tour personnel survey and competition rate for your venue.
Partner with the venue’s Production Manager, Artist Services team and LN Tour rep to create memorable, hospitality-minded moments at every show, including but not limited to birthdays and special celebrations.