Backstage Experience Coordinator - Landmark Credit Union Live

Live Nation Worldwide•Milwaukee, WI

2d•Onsite

About The Position

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . Live Nation is seeking a Backstage Experience Coordinator for the Landmark Credit Union Live. The position will directly report to the venue General Manger. The Backstage Experience Coordinator (BEC) will be responsible for administering various Live Nation and venue designed programs to support local production & touring personnel. The Backstage Experience Coordinator will maintain back of house expectations & backstage division-wide goals while ensuring that our Artist Commitment is met or exceeded. This role will act as a hospitality-focused position ensuring a phenomenal experience for touring personnel backstage. This is a seasonal, hourly position. Scheduled hours will vary depending on business needs and may be scheduled up to 40 hours per week or more during peak season. In partnership with the venue General Manager, the Backstage Experience Coordinator is responsible for administering various Live Nation and venue designed programs to support local production & touring personnel. The Backstage Experience Coordinator will maintain back of house hospitality expectations & backstage division-wide goals. The Backstage Experience Coordinator will meet & greet the tours upon arrival to the venue and be available to assign dressing rooms and is the point of contact for all hospitality needs. Where possible- wash, dry and fold all tour laundry as well as hand and bath towels. The Backstage Experience Coordinator will check dressing rooms periodically through the day to tidy up and collect any towels to be washed. Partner with local backstage catering to ensure the Artists rider requirements are met and the culinary experience exceeds the artist’s and touring personnel’s expectations. Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating the bands about our efforts. Will be the backstage brand ambassador and the face of the service culture program. Responsible for completing the Post Event Service Recap and analyze other venue service reports to create action plans for service improvements in partnership with the Artist Services team & Venue GM. Research best practices and collaborate with the Artist Services team & Venue GM to develop venue opportunities to increase engagement, increase Artist/Crew satisfaction. Work with Production Managers & Catering Teams to help facilitate advances. Pre and post show walk through with checklist to make ready all backstage Artist & Touring crew areas and notate any damage to be repairs. Oversee all dressing room and bus stock, including after-show meal coordination. In coordination with the General and Production Managers, co-manage any applicable backstage program budget and process vendor invoices. Will act as the lead in maintaining metrics and sharing information with the Artist Services Team, tracking historic data on Tours & details regarding Artist choices/favorites and manage the backstage tour personnel survey and competition rate for your venue. Partner with the venue’s Production Manager, Artist Services team and LN Tour rep to create memorable, hospitality-minded moments at every show, including but not limited to birthdays and special celebrations.

Requirements

Must be able to maintain composure around high profile artists/guests and work in an often hectic and loud environment.
Must have strong organizational, time management and multi-tasking skills.
Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Possess a positive outlook, strong communication skills and the ability to engage others.
Must possess strong problem-solving skills and demonstrated experience finding creative solutions.
1 years' plus of backstage/production/hospitality experience.
2-3 years’ plus of work experience in a comparable role.
1-2 years’ plus of leadership experience.
Has a natural interest in helping others and a heart for service.
Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
Must be able to lift 30 lbs. using proper lifting techniques.

Nice To Haves

Bachelor's degree in Hospitality, Communications, Marketing, Business, Human Resources, or something comparable preferred.
Public speaking or meeting facilitation skills is a plus

Responsibilities

Administering various Live Nation and venue designed programs to support local production & touring personnel.
Maintain back of house hospitality expectations & backstage division-wide goals.
Meet & greet the tours upon arrival to the venue and be available to assign dressing rooms and is the point of contact for all hospitality needs.
Wash, dry and fold all tour laundry as well as hand and bath towels.
Check dressing rooms periodically through the day to tidy up and collect any towels to be washed.
Partner with local backstage catering to ensure the Artists rider requirements are met and the culinary experience exceeds the artist’s and touring personnel’s expectations.
Participate in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating the bands about our efforts.
Be the backstage brand ambassador and the face of the service culture program.
Responsible for completing the Post Event Service Recap and analyze other venue service reports to create action plans for service improvements in partnership with the Artist Services team & Venue GM.
Research best practices and collaborate with the Artist Services team & Venue GM to develop venue opportunities to increase engagement, increase Artist/Crew satisfaction.
Work with Production Managers & Catering Teams to help facilitate advances.
Pre and post show walk through with checklist to make ready all backstage Artist & Touring crew areas and notate any damage to be repairs.
Oversee all dressing room and bus stock, including after-show meal coordination.
Co-manage any applicable backstage program budget and process vendor invoices.
Act as the lead in maintaining metrics and sharing information with the Artist Services Team, tracking historic data on Tours & details regarding Artist choices/favorites and manage the backstage tour personnel survey and competition rate for your venue.
Partner with the venue’s Production Manager, Artist Services team and LN Tour rep to create memorable, hospitality-minded moments at every show, including but not limited to birthdays and special celebrations.