Background Investigation Quality Assurance Officer

Information Systems & Networks Corporation

48d

About The Position

We are seeking a qualified and experienced Quality Assurance Officer to help support a Background Investigative Services Contract. The QAO oversees quality assurance processes across investigative operations, monitors performance metrics, identifies trends, and drives continuous improvement to ensure investigative accuracy, compliance, and operational excellence. The QAO is also responsible for implementing, administering, and maintaining the Quality Control Program in accordance with DHS requirements.

Requirements

• Six (6) or more years of experience in the personnel security investigations or background investigations industry
• Bachelor’s degree from an accredited college or university

Nice To Haves

• the QAO has a background in integrity, compliance, and ethics related to personnel security.

Responsibilities

• Implement and administer the Quality Control Contact Program in support of the Background Investigative Services BPA
• Ensure all background investigations receive the required two-tier review in compliance with Federal Investigative Standards (FIS) and customer guidance
• Oversee and manage the overall Quality Control Program, including policies, procedures, workflows, and documentation.

Benefits

• Comprehensive medical coverage with prescription benefits
• Dental plan to keep you smiling
• Flexible spending accounts for smarter saving
• Company-paid short- and long-term disability insurance
• Free basic life insurance—because we’ve got your back
• A solid retirement plan to help you plan ahead
• Paid time off starting on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level