Back Office Operations Associate

eClerx • Fayetteville, NC

8d • $35,000 - $45,000

About The Position

eClerx is seeking a detail-oriented Back Office Operations Associate to support form processing, 401(k) plan research, and outreach to employer HR teams—ensuring a smooth customer experience. You’ll help ensure we have accurate information and efficient processes to deliver a seamless rollover experience for our customers.

Requirements

• Strong attention to detail and organization
• Ability to handle repetitive tasks with accuracy
• Comfort with sensitive financial/customer information
• Clear communication skills (phone and email)

Nice To Haves

• Experience in operations, admin, or back-office roles is a plus

Responsibilities

• Review and process customer forms accurately and efficiently
• Ensure completeness and compliance of all documentation
• Follow workflows for rollover-related paperwork
• Research employer-sponsored 401(k) plans
• Contact HR teams and plan administrators to obtain and verify plan information
• Track outreach and update records in internal systems
• Coordinate with internal teams to resolve issues and maintain turnaround times

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees