At Chick-fil-A, the Back of House Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Back of House Team Members gain life experience that goes far beyond serving a great product in a friendly environment. They are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food. BOH (Back of House) Team Member - Chick-fil-A Springfield MISSIONS To craft crave able, high-quality food with speed and precision, while maintaining the highest safety standards and building a kitchen culture of trust, hustle, and team excellence. OUTCOMES Prepare High-Quality Food Consistently Achieve 100% alignment with CFA food safety and recipe execution standards. Maintain BOH guest satisfaction rating of 90%+ (via speed, freshness, and taste metrics). Maintain Speed of Production Meet or exceed target production throughput times, especially during peak windows. Proactively assist teammates to eliminate delays or bottlenecks. Ensure Sanitation and Safety Compliance Receive zero critical violations in internal or external food safety audits. Always use correct procedures for equipment, cleaning, and personal hygiene Support BOH Shift Rhythm and Efficiency Stay ahead of prep, restocks, and cleaning checklists without being asked. Communicate needs clearly to Line Leads and adapt quickly to demand shifts. Promote a Calm and Focused Kitchen Environment Model emotional control, presence under pressure, and hustle with purpose. Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
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Job Type
Part-time
Career Level
Entry Level
Industry
Food Services and Drinking Places
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees