B2B Platform Support Specialist - Contract

Global Market Foods•Chicago, IL

30d•$35 - $35•Onsite

About The Position

Global Market Foods is seeking a B2B Platform Support Specialist to support independent convenience stores and retail partners using our B2B digital ordering platform. This is a short-term, on-site role focused on helping customers successfully log in, onboard, and navigate our technology. This position is ideal for someone who is tech-savvy, customer-focused, and comfortable working with platforms similar to Amazon Business, Jewel, or other B2B retail and ordering applications.

Requirements

Fluency in Arabic and English (spoken and written)
Strong understanding of technology, mobile apps, and web-based platforms
Familiarity with B2B or retail platforms (e.g., Amazon app, Jewel app, or similar)
Experience in customer support, IT support, or a technology-facing role
Ability to communicate technical information clearly to non-technical users
Experience working with independent retailers or convenience stores
Background in e-commerce, B2B ordering systems, or retail technology
Prior on-site support or customer-facing technical roles

Responsibilities

Assist independent convenience stores and retailers with logging into and using the B2B platform
Guide customers through account setup, password resets, and onboarding
Provide clear explanations of platform features, ordering processes, and app functionality
Support customers in Arabic and English
Troubleshoot basic technical issues and escalate when necessary
Document common issues and customer feedback

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