B2B Operations Lead
About The Position
The B2B Operations Lead is responsible for driving operational excellence and fostering a culture of continuous improvement across the organization. This role focuses on optimizing costs, increasing efficiency, and enhancing the customer experience while leading the team to achieve strategic business objectives. This role will collaborate closely with internal teams, including SES, NBI, and IT, to implement best practices and innovative solutions. Additionally, this position is responsible for evaluating offshoring opportunities and aligning operational activities with industry benchmarks to ensure the organization remains competitive and effective.
Requirements
- Must have legal authorization to work in the US on a full-time basis for anyone other than current employer
- College degree required
- At least 15 years of experience in the power retail or trading industry
- Proven track record managing operations or settlements in an electricity retail or trade shop
- Background as an operations, accounting, or commercial manager
Nice To Haves
- Executive-level experience in a retail or trade shop is preferred
Responsibilities
- Annual Revenue Responsibility: Company bills and collects approximately $2.5bn annually
- Lead and manage the organization of 45 full-time FTEs, including 4 direct reports, to ensure effective operations and optimal performance
- Develop and instill a culture of continuous improvement, focusing on enhancing cost efficiency, operational effectiveness, and customer experience
- Explore and implement, as appropriate, an offshoring program to existing Shell Centers, with an initial assessment due in 2026
- Foster productive collaboration between SES and NBI teams as it relates to operations
- Partner with the IT Lead through 2026 to establish an organizational structure that optimally divides activities and FTEs between the Operations and IT teams
- Create and maintain a system of benchmarks to evaluate SES operational excellence and customer experience against industry standards
Benefits
- insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs
- company pension plan and a 401(k) plan
- Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents
- employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance
- Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives
- medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs
- participation in a 401(k) plan
- paid leave for up to 11 paid holidays
- flexible working hours, and the possibility of remote/mobile working
- competitive starting salary and annual performance related salary increase
- paid parental leave, including for non-birthing parents
- wide range of training and development programs
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What This Job Offers
Job Type
Full-time
Career Level
Executive
