B2B Operations Coordinator

Collier Aerospace•Newport News, VA

2d•Onsite

About The Position

We are seeking a motivated individual to join the Collier Aerospace business team! In this role, you will own key business-to-business (B2B) sales operational functions, including issuing software licenses, processing invoices, tracking customer purchases, and supporting post-sale workflows. You’ll become a part of our growing business team to improve processes, ensure smooth customer experiences, and help the company run efficiently. Join a passionate team, have a real impact on small business operations, and help drive us as we continue to grow within the aerospace and software industry! We are seeking an enthusiastic individual who enjoys working with data, managing processes, and maintaining accurate records, with a strong interest in supporting customer sales operations and customer success.

Requirements

Associate’s or Bachelor’s degree in Business, Sales, Operations, Accounting, Bookkeeping, Analytics, or a related field preferred, or equivalent relevant professional experience.
Familiarity with basic business and accounting concepts, including invoicing, purchase orders, and accounts receivable.
Excellent attention to detail and accuracy with managing customer records.
Proficiency in Excel for tracking data, maintaining records, and basic reporting.
Ability to manage multiple tasks and deadlines while maintaining organized and accurate documentation.
Comfortable working with internal systems and learning new tools (e.g., CRM, licensing platforms, accounting software).
Strong problem-solving skills and ability to adapt to changing customer, team, and business needs.
Eagerness to learn and grow, and to bring forward new ideas.
Demonstrated initiative and interest in improving processes and workflows.
Able to work independently and collaborate on teams when needed.
Strong verbal and written communication skills.
Ensure confidentiality across all employees, customers, company, and financial data.

Nice To Haves

Exposure to business operations, sales operations, or customer-facing administrative roles (potentially through internships, part-time roles, previous jobs, or academic projects).
Experience supporting sales processes, customer operations, billing, licensing, or related business function
Experience managing or maintaining organized records or customer data.
Experience handling confidential information for an organization or company.
Business management for a small business or organization.

Responsibilities

Own back-end tasks of the customer operations lifecycle, including customer software license renewals, licensing, quoting, invoicing, and accounts receivable follow-up.
Create, issue, and track software licenses for new customers, renewals, and evaluations.
Maintain accurate customer, license, quote, purchase order, and invoice records across internal systems and shared repositories.
Process quotes, purchase orders, invoices, and credit card payments for all software products.
Track accounts receivable and proactively follow up on invoices.
Ensure all required customer documentation is completed and properly stored (license agreements, evaluation applications, export compliance).
Partner with internal customer leads to gain awareness of customer history, opportunities, and insights.
Manage customer access to downloads and help resources and communicate usage instructions as needed.
Contribute to weekly sales and renewal planning discussions and provide accurate customer data to support sales strategy.
Identify and recommend improvements to sales operations processes, tools, and workflows.
Collaborate with the business team on cross-functional company operation initiatives.
Maintain a high level of accuracy, organization, and confidentiality in all work.
Cross-train and support additional business operations areas as needed (e.g., marketing, events, finances, HR support).