B2B Customer Service Representative

TTEC • Tempe, AZ

12h • Hybrid

About The Position

TTEC is seeking a B2B Customer Service Representative and Lead Qualifier in Tempe, AZ. This role involves engaging warm leads through structured, outbound consultations with small business customers. The representative will partner with a sales team to uncover business needs and support solutions that save customers time and streamline their day-to-day operations. The position requires approaching each conversation with curiosity, clarity, and care to deliver thoughtful, consistent customer experiences. TTEC offers an award-winning employment experience, emphasizing a supportive environment for career and professional development, an inclusive culture, and a community-minded organization where giving back is encouraged. Employees are part of a global team of curious lifelong learners guided by company values.

Requirements

• At least 1 year of customer service experience in a call center environment
• High school diploma or equivalent
• Experience with outbound dialing systems or high volume calling
• Comfort navigating multiple applications during live customer conversations
• Clear, professional communication skills for business to business interactions

Responsibilities

• Conduct outbound calls to engage business customers through structured, customer focused conversations
• Follow established call flows and quality standards while personalizing interactions
• Accurately document customer needs and outcomes across multiple systems
• Collaborate with sales and support teams to ensure smooth handoffs
• Adapt quickly within an evolving business environment while maintaining quality conversations

Benefits

• Opportunity to work hybrid following training based on performance
• Business-to-Business hours with a Monday to Friday schedule
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $18.50 per hour plus performance bonus opportunities (up to $1000 monthly for top performers)
• healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
• PTO
• tuition reimbursement
• health and wellness incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees