B2B Customer Care Associate

Pella Corporation•Pella, IA

15h•$16•Hybrid

About The Position

Do you feel called to help others alongside a brand that takes care of its customers and team members alike? You aren’t afraid to deliver above and beyond, tailoring a custom experience for each person calling for help while being backed by a personal team of professionals who want to share in your successes. Is delivering exceptional customer service a strength of yours? You are here because you choose to encapsulate these attributes for further success of the brand as well as the clients who work with us to make a difference! Do you enjoy solving complex problems and providing continual learning for customers and clients? Instilling the knowledge that each customer needs to move forward successfully in their decision-making and problem-solving leads to efficiency and independence in the future. Do you excel at making people feel comfortable and confident in your abilities? Taking the time to walk them through their issue can be a game-changer in someone’s day. You are the first responder regarding their inquiry and will turn a stressful situation into a positive outcome when they realize you have their issue under control and are here to help! How would you like to be our new Customer Care Associate? Join the Customer Experience Team We are looking to hire talented customer care associates to work in our team-based Customer Experience area at Pella Corporation. As a customer care associate, you will be able to use your organization, problem solving, and multi-tasking skills while responding to customer needs either on the phone or through written communication. With your ability to listen attentively and desire to create a positive problem-solving experience, you are in a critical role to make a difference in our customer’s mind and to establish and solidify their confidence in Pella. A brand that takes care of its customers while backing them with the knowledge they need, Pella Corporation is proud to design and manufacture high-quality windows and doors that enrich the lives of our consumers. While we are a leader in technology and product innovation, we are also privately held and focused on our people. At Pella, we want to help you find what makes you an extraordinary team member. That’s why we offer stability in workload year-round, individualized talent development plans, cross-functional experiences, and opportunities for career advancement through personal and professional development. Our team-based structure provides a genuine learning experience, ability to tackle questions effectively, and the engagement of a close-knit group working towards the same goal. Our national brand is supported by 8,000+ employees at 17 manufacturing sites and 90+ sales branches across the country who are dedicated to serving our customers with Pella Passion — a way of being that inspires us to go above and beyond for each other, our customers, and our communities. Pella Passion has guided our actions for 100 years and will carry us forward as we capture our rare blend of inspired design and exceptional detail in our work and our lives. Why you will love this job: Stay busy. You and your team are engaged in customer interactions your entire shift, solving problems and answering inquiries about service and products for individuals from all backgrounds. Flexible shift. Depending on your schedule, shift times will vary to ensure we meet customer needs. Career advancement. There will never be a dull moment when it comes to learning new processes and building your portfolio to be a driven and successful customer experience expert. Team Environment. Working in a team-based environment, you will be collaborating each day to solve issues, learning more for yourself each day to educate and drive results for all customers. Great benefits to suit your life and any bumps along the way – Pella has your back!

Requirements

One year in related experience or training, or equivalent combination of education and experience is desirable
Proficient with Excel, Word, and Outlook
Ability to type efficiently to utilize computer and phone systems simultaneously
Strong verbal and written communication

Responsibilities

Answering inquiries via phone 90-100% of your day
Obtaining working knowledge of all products and applicable procedures
Communicating intelligently and accurately with consumers on technical issues
Analyzing information, exercising problem solving skills, and being equipped with a high degree of professionalism to ensure customer needs are met
Maintaining detailed and accurate record of all transactions
Assisting with the training and mentoring of new personnel

Benefits

Full-time
Remote/hybrid work available after business performance requirements are met
$15.75 hourly starting rate – paid each Friday
Medical/dental insurance coverage beginning the first of the month after date of hire, as well as flexible spending and health savings account options
Paid holidays and vacation time
Annual Incentive Plan
401k Profit Sharing - Pella will give back a portion of pre-tax profits to add to your retirement portfolio

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