B2B Account Manager

Samsung Electronics•Englewood Cliffs, NJ

About The Position

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities The primary purpose of the role is to manage sales relationships and ensure a positive experience for Samsung's B2B eCommerce customers. The people here at Samsung don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Today, an increasing number of Businesses are turning to buy online directly from OEMs and we want to provide SMBs, Mid-Market, Enterprise customers a one-stop shop with the Samsung Business eStore offering Samsung's ecosystem of products and services. This role helps Samsung deliver our world-class experience to B2B customers buying online. The ideal candidate will demonstrate a strong understanding and passion for Sales, customer communication, account management and customer support (from pre-sales to post-purchase), internal communication in a large organization, eCommerce operations and systems, data and analysis, and be able to articulate ideas that build and improve processes. The role will work closely with customers, sales colleagues, other eCommerce functions and cross-functional partners in Mobile, Display, TV, Memory and Appliance product lines to deliver a positive customer experience for the Samsung Business eStore. THE POSITION Specific responsibilities include:

Requirements

6+ years’ experience with a proven track record in sales, account management, customer service, business development and strategic sales, preferably in Technology companies
A “get it done now” attitude with experience and capability to work in a highly autonomous environment
Experience structuring Sales Agreements, POs, Custom offers, Bundles, Solutions to facilitate a Business Deal
Strong organizational skills with an ability to create and maintain good sales records and forecasting methodologies
Strong project or program management experience with attention to documentation, tracking and details
Proven ability to develop and maintain effective work relationships, and influence both internal and external stakeholders
Ability to articulate and present our value proposition to target strategic partners
Ability to gather and leverage data to develop compelling strategies, then bring a plan to fruition with seamless execution and attention to detail
Strong customer-centric focus/ability to anticipate and react to user needs
Demonstrated ability to work collaboratively with diverse teams to achieve necessary results
Demonstration of innovation and initiative; always looking at improving the customer experience and processes while also displaying a willingness to dive into the details and help wherever necessary
Ability to anticipate how a decision made can affect our customers, partners, ecosystem and operations
Expertise in Microsoft Excel
Strong understanding of current technologies and systems that support the digital ecosystem
Strong understanding of eCommerce sites and merchandising

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Sell Samsung Products and Solutions, directly to SMBs, mid-market companies, and strategic partners, via Samsung's B2B Online eCommerce Store
Identify and qualify business opportunities and sales pipelines with both existing accounts and through autonomously prospecting new accounts
Manage customer accounts and post-purchase order requirements and issues to ensure a positive customer experience and repeat purchasing (full lifecycle)
Track customer requests and status while working with various internal teams to fulfill the need
Analyze data and identify opportunities for improvement and growth both within accounts and more broadly with Samsung B2B eCommerce
Develop account plans aligned with our customers’ strategies, assess their progress and guide them on the journey of transformation to mobility, while growing adoption of the Samsung ecosystem (Mobile, Display, TV, Memory and Appliance)
Ensure 100% satisfaction with all prospects and customers