B2B Account Manager

Kandu, Inc.•Los Angeles, CA

1d•$64,000 - $76,000

About The Position

Kandu, Inc. is pioneering an integrated approach to stroke recovery by combining FDA-cleared brain-computer interface technology with personalized telehealth services. Our IpsiHand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function with daily home use. Combining this advanced technology with the support of expert clinicians offers a comprehensive path to recovery–helping survivors improve mobility, independence, and quality of life. We are seeking a detail-oriented and service-driven B2B Account Manager to join our Customer Experience (CX) team. In this role, you will support healthcare providers and internal teams by managing inbound requests, coordinating workflows, and ensuring a seamless experience across the patient journey. While this role does not serve as the primary account owner, it plays a critical role in responding to provider needs, resolving issues, and supporting pipeline progression across B2B accounts. This position is ideal for someone who thrives in a fast-paced healthcare environment and enjoys balancing operational execution with customer support.

Requirements

Bachelor’s degree in Business, Healthcare Administration, or related field (or equivalent experience)
3+ years of experience in customer experience, account support, healthcare operations, or similar roles
Experience supporting B2B healthcare or medical device environments
Strong organizational skills with the ability to manage multiple workflows simultaneously
Excellent communication and problem-solving skills

Nice To Haves

Familiarity with medical records, EEG coordination, or clinical workflows
Experience with CRM tools (e.g., Salesforce) and pipeline tracking
Analytical experience with data consolidation and reporting

Responsibilities

Act as a key CX contact for inbound provider inquiries, including questions, issue resolution, and support needs
Deliver timely and effective facility, patient and physician support, ensuring a high-quality experience
Coordinate IpsiHand training sessions with Patient and Clinical partner
Ensure providers have access to training materials and resources
Partner with account owners and internal teams to ensure continuity and alignment across accounts
Manage and track the patient pipeline within the B2B funnel, ensuring timely progression from referral through treatment
Support VA pipeline management, ensuring accuracy, compliance, and forward momentum
Conduct SDR account reviews to identify pipeline gaps, risks, and opportunities
Collaborate with SDR teams on repeat prescriber development ("hunting") within existing accounts
Partner with B2B team to coordinate screening events with patients
Manage RMA (Return Merchandise Authorization) workflows, including tracking, resolution, and communication
Partner with B2B team on delivering EEG screening results for Centers of Excellence (CoEs)
Facilitate medical record collection to ensure timely case processing
Provide hands-on patient support, guiding patients through onboarding and treatment processes
Consolidate and prepare data for business reviews, highlighting key insights and performance trends
Track KPIs across pipeline stages, provider interactions, and operational workflows
Identify inefficiencies and recommend process improvements to enhance CX and operational performance