B.O.S.S. Operations Assistant

University of Wisconsin Milwaukee•Milwaukee, WI

1d•$17 - $24•Onsite

About The Position

Facilities, Planning and Management is committed to promoting respect and civility in the workplace. Our staff serves as role models by practicing exemplary behaviors when working with customers, fellow faculty and staff members, students, and visitors. The mission of the department is to provide a safe, sustainable, and accessible physical environment that supports learning, research, working, living, and recreation. The organization supports the academic and strategic objectives of the University of Wisconsin-Milwaukee with commitment and pride in everything they do. The B.O.S.S. Operations Assistant supports the daily operations of the Be on The Safe Side (B.O.S.S.) late-night rideshare program by assisting with key administrative and operational tasks. This role supports the B.O.S.S. Program leadership and assists with coordinating student driver scheduling, hiring, and training effort. Additionally, this role serves as a point of contact for both student employees and customers. Responsibilities include but not limited to: responding to emails and phone calls, addressing customer concerns, and troubleshooting account or app-related issues. Scheduled hours are 5:30 p.m. to 2:00 a.m., with at least one weekend shift required per week. Hours may change in accordance with operational needs.

Requirements

Ability to work 5:30 PM – 2:00 AM, including a minimum of one weekend shift weekly
Must possess a valid Wisconsin Driver license (or other such valid operator’s permit recognized by the Wisconsin Department of Transportation) and be able to meet or exceed the minimum requirements for driving on state business as detailed here: https://uwm.edu/risk-management/drivers/.
Willingness to operate passenger vehicles in a dense urban environment outside of standard business hours in a variety of weather conditions
Evidence of proficiency with Microsoft 365 in a professional or school setting.
Experience with professional workplace communication via various methods of communication.

Nice To Haves

Experience in training and employee development
Experience coordinating meetings and scheduling
Excellent written and verbal communication skills

Responsibilities

Serves as first point of contact for individuals and groups providing basic organizational information via phone, in person, and through other communication mediums, routing more complex inquiries to the appropriate entities. Communicate with student employees and assist with schedule changes, complaints, or general questions
Scheduling, hiring, and training student drivers
Track any schedule variations (including absences, late reporting to work, etc.)
Sends, receives, copies, and distributes communications to the appropriate entities according to established policies and procedures.
Answer emails and phone calls from student customers concerning services, feedback, and help troubleshoot account issues
Catalog any support questions to relay to our third-party service, TransLoc, including organizing screenshots and details of the app issue
Performing duties of a B.O.S.S driver in accordance with operational need
Schedules logistics and secures resources for meetings, conferences, travel, and work unit along with the entire Transportation Services Department.
Serve as back up for designated tasks for B.O.S.S. Leadership
Report accidents and fill out corresponding paperwork
Escalate issues in accordance with department processes