AWS Technical Account Manager

Ingram Micro.•Williamsville, NY

27d•Hybrid

About The Position

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at www.ingrammicro.com Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey! This position is located in one of our offices in Miami, FL, Austin, TX, or Buffalo, NY with the opportunity for a hybrid schedule with 2 days remote per week. Excellent opportunity for an experienced AWS Technical Account Manager to join our AWS Services Team and play a key role in supporting our continued growth plans. These plans aim to solidify our position as a leading global Services partner with AWS. Our TAMs contribute significantly to ensuring the success of key enterprise customers, serving as a trusted advisor who helps enterprise customers optimize their use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. Your role: Working in close collaboration with your assigned accounts along with the regional AWS sales leadership and technical team, the core responsibilities of the role include, but not limited to, the following:

Requirements

5+ years in technical support, service-desk or customer-facing IT roles.
4+ years hands on experience supporting AWS
3+ years of design/ implementation/ operations/ consulting with distributed applications experience
3+ years' experience within a SaaS environment Technical Account Manager position managing or supporting software configurations and translation of client requirements
3+ years' experience deploying, configuring, and troubleshooting software or networking equipment
Knowledge and experience with EC2, S3, IAM, VPC, CloudWatch, RDS, Lambda, CloudFormation, ELB, Route 53
In-depth knowledge of AWS services, architecture and Well Architected Framework
Strong communication skills, both written and verbal, with the ability to build rapport with clients and stakeholders
Ability to adapt to changing client needs and business environments, demonstrating flexibility and resilience in problem-solving.
Strong presentation abilities
Efficiently manages priorities both independently and in team environments
Demonstrates sound decision-making while balancing multiple priorities
Exercises independent judgment and adheres to deadlines and schedules
Strong listening skills and the ability to tailor solutions to client requirements
Technically minded, continually learning new technologies to support client partner needs
Bachelor's degree or equivalent within Information Technology, Computer Science, or related discipline
One or more valid AWS certifications such as AWS Certified Solutions Architect, AWS Certified SysOps Administrator, or AWS Certified DevOps Engineer are required.

Responsibilities

Develop trusting relationships with your customers, understanding their business needs, technical challenges customers outcomes and business goals
Make AWS service improvement recommendations that fit with your customer strategy and architecture
Evaluate, analyze and present periodic reviews of operational performance to customers
Champion and advocate for customer requirements with AWS (e.g. feature request)
Participate in customer requested meetings (via phone)
Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
Work directly with the support team to ensure that customer issues are resolved as expediently as possible
Produce and update documentation as required for both internal and customer facing purposes
An active and contributing member of our internal AWS technical community
Build and maintain a strong relationship with partners and internal technical team
Keep up to date with current and future technologies, products and strategies
Build and enhance relationships with peers
Continue development of TAM and technical skills
Maintain relevant vendor certifications

Benefits

U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

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