AVS Customer Success Manager

GE HealthCare

4d

About The Position

GE HealthCare is seeking a Customer Success Manager (CSM) for the Advanced Visualization Solutions (AVS) business. In this role, you will own the post-sale customer relationship, ensuring customers achieve measurable outcomes and long-term value from AVS solutions. You will act as a trusted advisor, orchestrating internal teams and partnering with customers to drive adoption, satisfaction, and renewal. The AVS portfolio includes four subsegments—Comprehensive Care ULS, Women’s Health ULS, Surgical Innovation, and Cardiovascular & Interventional Solutions—supported by AVS Digital, which delivers a suite of digital solutions across these segments.

Requirements

• Associates degree, Bachelor's degree (preferred) from an accredited university or college (or a high school diploma / GED with at least 5 years of experience in Customer Success
• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.

Responsibilities

• Proactively manage a portfolio of customers to deliver consistent value throughout the lifecycle.
• Develop and maintain customer success plans aligned to clinical and operational goals with measurable KPIs.
• Monitor adoption, usage, and health indicators; identify risks and execute mitigation strategies.
• Build strong relationships with customer stakeholders (Administration, IT, Physicians, C-Suite) and internal teams (Sales, Service, Clinical, Product, Marketing).
• Understand customer initiatives and form a consultative point of view on how AVS solutions help achieve those objectives.
• Partner with Product Management to share Voice of Customer insights and influence roadmap.
• Collaborate with Marketing to develop advocacy programs, case studies, and customer communications.
• Work with Clinical Applications to design and deliver tailored training sessions that drive confidence and accountability.
• Review and analyze usage data, renewal timelines, and growth opportunities using analytics tools.
• Surface actionable insights and recommendations to customers and internal stakeholders.
• Develop deep product expertise; present, demo, and troubleshoot AVS solutions.
• Leverage digital engagement tools to scale onboarding and engagement for mid-touch customers.
• Nurture customer advocacy through references, referrals, and participation in marketing initiatives.
• Identify and support upsell and cross-sell opportunities in partnership with Sales.
• Document licensed technology, key contacts, and usage status to ensure smooth renewal processes.
• Contribute to building new processes and tools in a fast-paced, growth environment.

Benefits

• GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees