AVP, Technology Procurement & Supplier Management

Humana

3d • Remote

About The Position

Humana is seeking a strategic, stakeholder-oriented and results-oriented Associate Vice President of Technology Procurement & Supplier Management to lead the recently created Technology Procurement & Supplier Management function. This role is foundational to delivering on our high-performance Procurement and Supplier Management Operating Model and is critical to translating supplier value into stakeholder value, while managing supplier risk and performance alongside the Technology organization. The leader must have the executive presence and communication skills required to build trust with Senior and Executive Leadership stakeholders. Key leadership traits required include the ability to influence and form strong partnerships with Technology and Finance Leaders, operational excellence in managing multiple complex priorities simultaneously and driving accountability within his/her team to meet deliverables. Reporting to the Chief Procurement Officer, the Associate Vice President of Technology Procurement & Supplier is accountable for: Developing, managing, and executing the category and sourcing strategies across all Technology categories of spend (Software, Cloud, Hardware, Telecoms & Labor/Services) across the enterprise for Humana. Business engagement of Technology stakeholders within the Technology organization. Supplier Management of all segmented Technology suppliers according to enterprise supplier management standards.

Requirements

• Bachelor’s Degree.
• 15+ years in a procurement and / or supplier management function with demonstrated experience in Technology Procurement and / or Technology Supplier Management (Tech Services, Infrastructure, Software, etc.).
• 5-10 years of management experience, leading through both authority and influence; including a proven ability to recruit, develop and retain key talent.
• Proven ability to develop / implement sourcing and procurement strategies, concepts, and governance, and managing strategic suppliers within Technology.
• Strong and up to date expertise in technology category management, supplier management including service offerings/differentiation, cost and savings drivers and leading practices/market trends.
• Strong, approachable executive presence, ability to influence senior executives and to foster productive working relationships with a diverse group of partners, peers, and leaders.
• Strong stakeholder engagement and relationship management experience, serving as a challenger where necessary.
• Excellent contract / supplier negotiation preparation and execution skills to achieve desired outcomes from supplier negotiations.
• Superior negotiation and collaboration skills to influence senior leadership on strategic direction, business case value proposition and sourcing recommendations.
• Superior analytical ability to quickly gather facts, perform root cause analysis and draw conclusions.
• Strong conceptual thinking skills with adeptness to lead others through ambiguous and/or complex issues.
• Ability to build consensus and act as an independent arbiter to achieve sourcing outcomes that meet business requirements without sacrificing service or increasing risk/cost.
• Effectively relates to others by collaborating and cooperating even with those holding divergent and/or opposing views and goals.
• Superior oral and written communication and interpersonal skills for interaction with senior leadership.
• Ability to embrace diverse thoughts, working with a mindset of progress over perfection.
• Results Orientation - Sponsors continuous improvement programs, recognizing opportunities to simplify processes and create efficiencies. Anticipates and ensures appropriate resources and structures are in place to support short- and long-term business goals.
• Must reside in and willing to work EST, CST or CDT.

Nice To Haves

• Healthcare / health insurance industry experience a plus
• Advanced degree or professional certification (e.g., JD, CPSM, CIPS)
• Prefer residence in one of the following areas: Louisville, KY; PA; NYC, NY; DC metro; FL; GA, or Dallas/Austin/Houston, TX.

Responsibilities

• Leadership of the Technology Procurement and Supplier Management team of over 30 associates, management of $1.8B spend, developing, managing, and executing the category strategies, strategic sourcing and supplier management for all the categories and subcategories under management (Software including renewals, Infrastructure, Services) across Technology, business segments and corporate functions.
• Excellent Stakeholder Engagement: This position will be a strategic business partner to the Tech Leadership Team and be tasked with gaining a deep understanding of their business strategies to ensure resulting category and sourcing strategies are in place to drive the greatest value from the external marketplace. Lead the Tech PSM team to partner with the stakeholder organizations and Tech Finance in identifying, prioritizing, and pursuing short-, mid- and long-term sourcing opportunities. Establish the role as a strategic business partner to the Leadership teams with the ability to establish meaningful relationships and adapt to the challenger model. Drive strong demand planning and management and budget alignment. Elevate supplier management in collaboration with the Enterprise Supplier Management Center of Excellence.
• Lead Category Management and Sourcing: Lead the Procurement team and stakeholders in the joint development, execution and monitoring of leading category strategies across all categories under management that drive valuable business outcomes. Lead team to: Segment their supply base and develop preferred supplier lists. Evaluate supplier core competencies and competitive positioning using industry cost models and bench-marking analysis. Support supplier diversity and sustainability initiatives by selecting diverse and environmentally conscious suppliers for RFX’s. Conduct market analyses, competitive bids, cost modelling and benchmarking to demonstrate fair and reasonable pricing on new awards. Maintain a robust project pipeline to drive target savings or spend reduction year over year. Source strategic suppliers, negotiate and manage supplier contracts, pricing, and performance against business requirements for complex, high risk and/or enterprise critical engagements that may have significant impact to Humana’s operations or profitability. Partner with the Sourcing Organization to ensure sourced spend is executed and managed in accordance with category plans and strategies.
• Lead Supplier Management team and stakeholders in the joint management of the segmented supplier base, ensuring contractual value is delivered and new value is created. Leverage the enterprise supplier relationship management framework and lead team to: Onboard and segment suppliers appropriately. Manage supplier risk and incidences, driving timely root cause analysis, escalation, corrective actions and operational continuity and transparency. Execute supplier performance management processes including facilitation of business reviews and ongoing performance evaluation. Build and maintain strategic relationships with key suppliers. Leverage enterprise processes to drive supplier collaboration, capability development and harness innovation. Compliantly manage supplier transition and exit. Anticipate and support stakeholder’s evolving needs. Support process optimization, and elimination of spend through unapproved buying channels within assigned categories. Provide coaching, development, and growth opportunities to team members to strengthen the bench across the organization. Work with finance and business leaders to identify total cost of ownership opportunities and validate project savings. Develop talent across the team, fostering a culture of performance, ownership, and continuous learning.

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive