AVP, Technical Delivery

AIG Insurance•Charlotte, NC

11d•$96,000 - $120,000•Onsite

About The Position

This role consists of being an AVP, Technical Delivery as a key member of an Engineering Middleware team that is using Agile practices to manage projects and develop automation for the installation, patching and configuring of middleware technologies (Apache, Tomcat, TomEE, IHS, WebSphere etc.). Additional responsibilities consist of maximizing the value of the automation by managing the technical backlog/prioritization, managing project intake for new technical projects, and collaborate with requestors. This role fills the gap between business needs and technical implementation, ensuring the delivery of high-quality, customer-focused solutions. Automation Vision & Strategy: Define and communicate the technical vision, aligning it with business objectives and customer needs. Technical Management: Create, prioritize, and maintain the technical projects and development backlog, ensuring clarity, transparency, and alignment with requestor/stakeholder requirements. Requirement Gathering: Collaborate with requestor/stakeholders to gather and refine requirements, translating them into technical projects or clear user stories and acceptance criteria. Prioritization: Prioritize new technical efforts and priorities features based on business value, customer feedback, and strategic goals. Agile Collaboration: Work closely with the development team in Agile ceremonies (e.g., sprint planning, daily stand-ups, retrospectives). Automation Delivery: Validate and accept completed work to ensure it meets quality standards and aligns with the product vision. Continuous Improvement: Drive iterative improvements to the Automation and processes based on feedback, metrics, and retrospectives. Facilitate Ceremonies: Lead daily stand-ups, sprint planning, sprint reviews, and retrospectives to ensure effective communication and collaboration within the team. Promote Continuous Improvement: Encourage the adoption of best practices, facilitate retrospectives, and implement process improvements to enhance team performance. Track and Report Progress: Monitor team performance using Agile metrics (e.g., velocity, burndown charts) and provide updates. Manage Project Intake Process: Oversee the submission, review, and prioritization of new requests using standardized forms and workflows. Develop and Maintain Intake Forms: Create and refine intake forms to capture essential details such as project goals, scope, and timelines.

Requirements

Bachelor’s degree in Business, Computer Science, Engineering, or a related field (or equivalent experience).
5+ Years of experience with middleware technologies
2–5+ years of experience in product management, gathering requirements or a similar role in an Agile environment.
Experience working with cross-functional teams, manage technical projects and manage complex technical product backlogs.
Familiarity with software development processes and tools (e.g., Jira, Confluence, Rally, Jira Service Desk, SharePoint).
Agile certifications
Strong understanding of Agile/Scrum methodologies.
Excellent communication, negotiation, and stakeholder management skills.
Ability to translate complex technical concepts into clear business requirements.
Analytical mindset with experience in data-driven decision-making.
Problem-solving skills and ability to prioritize in a fast-paced environment.
UI/UX Design experience
Create wireframes, mockups, and interactive prototypes to communicate design ideas and user flows.
Design visually engaging and consistent user interfaces for web and mobile applications, ensuring alignment with brand guidelines.
Analyze user feedback and metrics to iterate and improve designs for better usability and engagement.
Work closely with developers, and other stakeholders to ensure designs are technically feasible and meet project requirements.
Ensure all designs meet accessibility standards (e.g., WCAG) to provide an inclusive user experience.
Keep up with the latest UI/UX trends, and technologies to continuously improve design processes.

Nice To Haves

Experience using Object-Oriented Requirements Capture and Analysis (ORCA) to gather and document requirements.

Responsibilities

Define and communicate the technical vision, aligning it with business objectives and customer needs.
Create, prioritize, and maintain the technical projects and development backlog, ensuring clarity, transparency, and alignment with requestor/stakeholder requirements.
Collaborate with requestor/stakeholders to gather and refine requirements, translating them into technical projects or clear user stories and acceptance criteria.
Prioritize new technical efforts and priorities features based on business value, customer feedback, and strategic goals.
Work closely with the development team in Agile ceremonies (e.g., sprint planning, daily stand-ups, retrospectives).
Validate and accept completed work to ensure it meets quality standards and aligns with the product vision.
Drive iterative improvements to the Automation and processes based on feedback, metrics, and retrospectives.
Lead daily stand-ups, sprint planning, sprint reviews, and retrospectives to ensure effective communication and collaboration within the team.
Encourage the adoption of best practices, facilitate retrospectives, and implement process improvements to enhance team performance.
Monitor team performance using Agile metrics (e.g., velocity, burndown charts) and provide updates.
Oversee the submission, review, and prioritization of new requests using standardized forms and workflows.
Create and refine intake forms to capture essential details such as project goals, scope, and timelines.

Benefits

We’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume