AVP Reliability Engineering

The Hartford•Hartford, CT

1d•Hybrid

About The Position

Reporting to the VP of Reliability Engineering under CTO, the AVP of Reliability Engineering will have end-to-end accountability for the reliability of all IT services within Claims, Contact Center, Billing, Premium Audit, Publishing, Identity Access Management and Shared Digital Enablement Services. This leader will be accountable for building, adopting, and maturing the Reliability Engineering (RE) tools, practices, and automation of DevSecOps to enable Build to Run model of the future on the cloud. He/she will lead a team of five direct reports and about 15-20 onshore and offshore engineers and vendor production support resources. The leader and his/her team will be responsible for building, optimizing, and maintaining the cloud automation capabilities to enable infrastructure provisioning, application availability, testing, quality, application deployment, resiliency, recovery, and efficiency of core IT applications. Successful candidates will have experience in driving cloud transformation initiatives and sustaining top quartile operating standards by leveraging leading market practices and building the RE capabilities and automating core services through software/systems engineering expertise for the applications being built or migrated to cloud. The role is also responsible for cultivating and innovating new ideas and capabilities with strategic partners and market leaders. Proven delivery in Agile-based, cloud-centric operating models in/across large enterprises is essential. In addition to the operating model experience, preferred candidates will possess advanced AWS Cloud provider engineering and governance skills. The AVP of Reliability Engineering will be responsible for leading teams through change including talent management, collaboration with peers, influencing transformation and providing leadership. He/she must have the ability to effectively communicate, influence across the technology organization, actively participate in strategic planning and decision making and the execution of complex technology initiatives and projects. This role will have a Hybrid work schedule, with the expectation of working in an office (Columbus, OH, Hartford, CT or Charlotte, NC) 3 days a week. Candidates must be eligible to work in the US without company sponsorship.

Requirements

10+ years of experience in an SRE or Full Stack Manager role, including RE experience at an organization that has embarked on a cloud migration.
10+ years of having assumed executive leadership, engineering, application management and operations roles with a demonstrated track record of technical innovation and experience leading technically diverse teams.
Strong cloud engineering mindset with hybrid cloud experience across public cloud providers and the technologies most frequently used in engineering and managing highly reliable and automated technology environments.
Demonstrated ability to own, transform, mature, and deliver enterprise reliability engineering tools and capabilities.
Strong knowledge and experience with cloud product management, cloud engineering, and Agile engineering principles.
Proven execution/delivery running and maintaining cloud-based and on prem automation tools and services across various service delivery models.
Demonstrated ability to act as a strategic thought leader and be seen as a credible business partner by peers.
Highly collaborative leader, partners with peers, stakeholders and comfortable making decisions in a customer-focused fast-paced organization.
Exceptional critical thinking and problem-solving skills.
Demonstrated ability to lead transformational change management by championing the adoption of automation capabilities built and foster a culture of continuous learning and improvement mindset for the organization.
Strong verbal and written communications with the ability to effectively negotiate and influence across diverse teams and build strong business relationships.
Candidates must be eligible to work in the US without company sponsorship.

Nice To Haves

Advanced AWS Cloud provider engineering and governance skills.
Property & Casualty insurance experience preferred.
Bachelor of Science in Computer Science or equivalent preferred.
Master of Science in Computer Science or related field preferred.

Responsibilities

Responsible for building reliability engineering and automation capabilities across the Claims, Contact Center & Digital Enablement portfolio as part of our Cloud Modernization.
Accountable for RE, DevSecOps and AIOps automation capabilities leveraging the necessary tools to enable our vision of CI/CD and Build to Run Model.
In this role, AIOps is expected to be more than monitoring: the leader should drive implementation of intelligent event correlation, anomaly detection, and alert noise reduction to improve signal quality and accelerate detection.
They should enable automated triage and guided remediation through integration of observability platforms with ITSM (e.g., incident, problem, and change workflows), ensuring actions are auditable and safely executed.
Success should be measured with clear operational outcomes such as reduced MTTD/MTTR, fewer repeat incidents, improved change success rate, and higher availability/SLO attainment.
Build tools and capabilities needed by our cloud engineering teams to optimize development providing a level of advancement in technology and achievement of efficiency for application teams.
Building an engineering culture with extreme automation across our technology stack and application footprints across traditional and modern architectures resulting in enhanced developer experience and overall IT Productivity improvements.
Support needs on cloud with improvements in performance, Scalability, Resiliency, Reliability, Stability, Observability, etc. delivering on end user requirements, and continuously evolving and modernizing available services to improve developer productivity, automation and optimize operational cost.
Provide support for the cloud transformation, adoption, and maturity of reliability engineering within their teams (roles, skills, automation, processes).
Help enable support functions to “shift left”, from Infrastructure to the CIO application teams.
People Leader and Strategic Partner – Develop and maintain a sustainable organization through the hiring, performance management, coaching and development of a multi-discipline organization, including managing strategic business and vendor partner relationships to create value for the organization.
Lead transformational change management by championing the adoption of automation capabilities built and foster a culture of continuous learning and improvement mindset for the organization.
Partner with our CIO teams across LOBs enabling the broader engineering teams with the necessary tools, best practices, foundational capabilities to mature E2E automation and positioning the organization to move to future operating model.