AVP Premium Audit

Hanover Insurance Group, Inc.•Worcester, MA

55d•Remote

About The Position

Our Risk Solutions team is currently seeking an AVP Premium Audit in our Worcester, MA location or remote work location. This is a full time, exempt role. POSITION OVERVIEW: The AVP of Premium Audit provides strategic leadership and operational oversight for the Premium Audit department, ensuring the accuracy, integrity, and timeliness of insurance premium audits. This role is accountable for developing and executing audit strategies that align with organizational goals, driving process improvements, and maintaining compliance with all regulatory and industry standards. The AVP will lead a high-performing team, foster a culture of accountability and continuous improvement, and collaborate closely with underwriting, finance, compliance, and other key stakeholders to optimize audit practices. By leveraging data-driven insights and innovative methodologies, the AVP will enhance audit efficiency, mitigate risk, and contribute to the organization's financial strength and long-term success.

Requirements

Bachelor's degree in Accounting, Finance, Business Administration, or a related field; Master's degree or professional certification (e.g., APA, CIPA) preferred.
Minimum of 10 years in premium audit, insurance, or a related discipline, including at least 5 years in a senior leadership capacity.
Exceptional knowledge of insurance principles, premium audit practices, and regulatory requirements.
Analytical Excellence: Strong ability to interpret complex data, solve problems, and make sound, strategic decisions.
Leadership & Influence: Proven ability to lead high-performing teams, inspire collaboration, and influence at senior and executive levels.
Communication Skills: Outstanding oral and written communication skills, coupled with strong interpersonal capabilities.
Relationship Building: Demonstrated mastery in fostering partnerships and cultivating a culture of engagement and collaboration across the organization.
Time Management: Ability to prioritize effectively and manage multiple initiatives in a fast-paced environment.
Technical Proficiency: Skilled in audit software, data analytics tools, and other relevant technologies.

Nice To Haves

Master's degree or professional certification (e.g., APA, CIPA)

Responsibilities

Lead and mentor the premium audit leadership team, fostering a culture of excellence and continuous improvement.
Develop and implement strategic plans for the premium audit department.
Ensure the team is adequately trained and equipped with the necessary tools and resources.
Oversee vendor strategy including acquisition, oversight and budget.
Oversee the planning, execution, and review of premium audits to ensure accuracy and compliance.
Oversee development and maintenance audit department policies, procedures, and standards.
Monitor audit performance metrics and implement improvements as needed.
Partner proactively with underwriting, finance, and technology teams to build strong relationships, foster trust, and collaboratively solve complex challenges. Drive initiatives that address emerging trends and enhance efficiency across premium audit processes.
Analyze and interpret audit results in the context of broader business and economic trends, translating insights into actionable recommendations. Communicate findings clearly and persuasively to senior leadership and key stakeholders to support informed decision-making.
Serve as a trusted representative of the Premium Audit department in cross-functional meetings and enterprise projects, ensuring alignment of objectives and promoting open, transparent communication to achieve shared goals
Oversee staff liaisons with state bureaus and ensure compliance with regulatory requirements and industry standards.
Identify and mitigate risks associated with premium audits.
Stay updated on changes in regulations and industry trends affecting premium audits.
Oversee quality review program to ensure audit accuracy.
Leverage technology to enhance audit processes and improve efficiency.
Explore and implement innovative solutions to streamline audit operations.
Partner with the technology and marketing departments on development and execution of the customer audit experience strategy.