AVP Payments Strategy & Treasury Services

WEOKIE Federal Credit Union•Oklahoma City, OK

About The Position

The AVP, Payments Strategy & Treasury Services is responsible for overseeing and optimizing the organization's payment ecosystem, ensuring alignment with member experience and business growth. This role blends strategic planning, technical expertise, vendor management, and operational leadership across card programs, ACH, RTP/FedNow, digital wallets, and emerging payment technologies. The AVP will lead cross-functional initiatives to enhance payment capabilities, streamline operations, and deliver innovative solutions that support scalable, secure, and member-focused service delivery.

Requirements

High School Diploma or GED required. Bachelor's degree in finance, business administration, product marketing or a related field is preferred.
7-10 years' experience in the Financial Industry.
The payment industry is dynamic; this employee should be adaptable and able to respond to changing market conditions.
Strong understanding of payment systems, methods, and trends, as well as knowledge of relevant regulations and compliance requirements.
Experience in managing payment service providers, vendors, and third-party relationships.
Experience in payments products within the financial industry, with progressive levels of responsibility.
Ability to lead change management, project management and training initiatives.
Ability to lead multiple projects, work in fast-paced environment and meet deadlines.
Ability to learn and use a variety of software applications including banking and payments related systems.
The employee is frequently required to walk and sit. The employee is occasionally required to climb, balance, stoop, kneel or crouch.

Responsibilities

Develop and execute a comprehensive payment strategy aligned with organizational goals and service delivery objectives.
Lead roadmap planning for payment products including Visa credit/debit, ACH, RTP, wire transfers, digital wallets and treasury services.
Lead the implementation of WEOKIE’s treasury services and business accounts suite.
Evaluate emerging trends (crypto, stablecoin, digital payments) and recommend strategic investments.
Foster a culture of collaboration, continuous learning, innovation, and service excellence.
Oversee programs related to card services, ATM network, digital payments and emerging payment technologies.
Manage relationships with payment processors, card services, ATM network and fintech partners.
Negotiate contracts and ensure optimal service levels and cost-effectiveness.
Partner with IT, Risk, Compliance, Operations Support, Accounting, Marketing, and Delivery Channels to collaborate on integrated payment solutions.
Serve as the subject matter expert for payment systems and strategy across departments.
Lead cross-functional process improvement and automation initiatives to enhance operational efficiency and member experience.
Collaborate with compliance and risk management teams to Ensure all payment programs comply with applicable regulations.
Collaborate with risk teams to implement effective detection and prevention strategies.
Develop and monitor KPIs to measure payment performance, adoption, and ROI.
Use data insights to guide strategic pivots, feature enhancements, and continuous improvement.
Provide extraordinary member service by being knowledgeable, engaging with members, making members feel valued and consistently applying defined service standards. Success defined by current service benchmark (such as member satisfaction surveys, basic courtesies and observation).
Assigned expectations and objectives, as identified in the Success Plans, are met and/or exceeded.
Works collaboratively across all departments and coordinates to resolve system and member issues.
All WFCU policies and procedures are followed, and guidelines are consistently applied and maintained.
All activities are efficiently conducted, generally error free, and are completed following the appropriate policies, procedures, operational controls, and compliance controls. (i.e. security, member identification and fraud prevention).
Clear communication. Keep executive leadership management and/or staff informed of any issues that might affect the credit union and membership.
Work according to schedules and department attendance guidelines.