AVP, P&C Technical Performance Excellence – Underwriting

Nationwide Mutual Insurance•Columbus, OH

2d•Hybrid

About The Position

The AVP, P&C Technical Performance Excellence – Underwriting serves as a strategic partner to senior leaders, collaborating across business units to enhance underwriting technical process performance and drive operational scalability. This role is responsible for ensuring that processes, decisions, and controls are executed consistently and as intended, supported by reliable metrics and clear governance, to produce outcomes the organization can have confidence in over time. The AVP assesses technical process effectiveness across business units to identify and resolve systemic cross-BU themes, which inform actionable interventions and enterprise uplift roadmaps. This leader delivers transparent performance reporting that elevates visibility into technical strengths, risks, and improvement opportunities for executive stakeholders. The role is also responsible for bringing external market and technology insights to guide capability building and support business units with coaching programs that enable consistently strong outcomes across the organization. The position involves interfacing and guiding executives in Personal Lines, Commercial Lines, Agribusiness, Excess and Surplus, finance, and technology transformation leaders to develop philosophical alignment, strategic vision, and build industry expertise.

Requirements

Undergraduate degree
10-15 years of Property Casualty experience in underwriting, claims or adjacent operational functions
Demonstrated expertise in underwriting
Demonstrated knowledge of project management concepts and techniques
Proven understanding of customer business environment
Fully proficient in process development or process operations
Demonstrated leadership ability with technical and business teams including virtual teams
Breadth of knowledge of property and casualty market trends
Excellent verbal and written communication skills
Proven ability to make decisions and recommendations on process strategies while considering various options to business units and senior management

Nice To Haves

Additional P&C certifications and/or professional designations
Business process redesign or continuous improvement are highly desirable
Discipline for measurement and a bias for action are preferred

Responsibilities

Own, evolve, and govern technical process maturity frameworks and associated competency models to drive consistent excellence across the enterprise.
Develop, maintain, and enhance technical playbooks, guidelines, and communities of practice (CoPs) to support standardized ways of working.
Establish and reinforce expectations for consistency and adherence to standards where appropriate, balancing enterprise alignment with business needs.
Partner with business unit executives and segment leaders to assess technical maturity and overall process effectiveness.
Lead cross‑P&C unit opportunity assessments and deep‑dive diagnostics to identify strengths, gaps, and improvement opportunities.
Synthesize findings to surface systemic themes and root causes impacting technical performance across the organization.
Design, produce, and maintain quarterly technical process performance reporting to enable informed decision‑making.
Deliver structured insights and enterprise‑level readouts to business unit and segment leadership.
Provide clear, transparent visibility into technical strengths, risks, and areas for improvement.
Identify cross‑business unit themes and opportunities to improve technical processes and outcomes.
Accountable for translating insights into actionable interventions, including playbook enhancements, training solutions, process redesign, and technology enablement.
Lead with quality analytics to collaborate with product, and operations teams to shape and align Cross BU uplift roadmaps.
Maintain an external perspective on emerging industry technologies, decision‑support tools, and industry best practices.
Evaluate potential solutions and approaches that enhance technical rigor, efficiency, and effectiveness.
Serve as a strategic thought partner, translating external trends into implications for internal strategy and capability development.
Support business units with technical uplift and capability‑building programs, such as Communities of Practice aligned to enterprise priorities.
Contribute to roadmap development and sequencing improvement initiatives.
Support business case development and rationalization to ensure investments are aligned to value and impact.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire