AVP of RCM Operations

Omega Healthcare Solutions

1d•Remote

About The Position

The AVP of RCM Operations holds end-to-end accountability for the strategic direction, operational performance, and financial success of Health System revenue cycle engagements (front, middle and back office). This role serves as the executive-level bridge between global delivery teams and client leadership. The AVP is responsible for driving quality, compliance, and multi-million dollar revenue targets while leveraging AI, automation, and lean process design to maintain a competitive market advantage.

Requirements

Minimum of 10 to 12 years of progressive leadership in Revenue Cycle Management (RCM) or HIM, with at least 5 years in a second-line leadership role (managing other managers).
Expert-level knowledge of acute healthcare operations across the entire continuum.
Proven experience managing global delivery centers and large, remote workforces.
Demonstrated success in managing large-scale client accounts ($10M+ ACV) with a focus on contingency-based models and performance-driven outcomes.
Bachelor’s degree in business, HIM, or a related field.
Ability to prioritize and multi-task in a fast paced, changing environment.
Demonstrate strong organizational skills and be detail oriented.
Ability to self-motivate and self-direct.
Ability to achieve set goals and deadlines.
Demonstrate strong time management skills.
Demonstrate excellent leadership, mentoring, and interpersonal skills.
Demonstrate the ability to analyze and problem solve.
Demonstrate strong commitment to team environment.
Ability to collect, create, and research complex or diverse information and act/plan accordingly.
Experience budgeting and monitoring financial indicators.
Ability to maintain professionalism when interacting with internal and external customers.
Ability to draft presentations using PowerPoint and present information to large groups.
Proficient personal computer skills with MS Office (Word, Excel, Power Point, Outlook).

Nice To Haves

Master’s degree.
Experience implementing AI/Automation tools within a high-volume RCM environment.

Responsibilities

Establish and direct goals, policies, and procedures for the RCM and HIM service lines to ensure alignment with the organization’s strategic plan.
Manage budgeted revenue targets, margins, and expenses for large-scale global operations ($10–$15M ACV).
Partner with Client Success and Sales teams to identify cross-sell opportunities within existing accounts and support the expansion of the business unit.
Provide management oversight for large-scale global teams (India, Philippines, Colombia, etc.), ensuring resources are aligned to meet or exceed client requirements.
Pinpoint and monitor key value drivers including Cash Collection, AR Days, Denials, Net Promoter Score (NPS), and Accuracy/Quality targets.
Lead the re-engineering of workflows and the deployment of "Lean" principles to eliminate waste and maximize productivity across the front-to-back office continuum.
Partner with IT to evaluate and implement AI-enabled coding, RPA (Robotic Process Automation), and advanced analytics to gain competitive advantages and improve operational efficiency.
Develop the support frameworks and reporting tools necessary to enable rapid scaling and executive-level visibility.
Act as the Revenue Cycle Subject Matter Expert (SME) during monthly/quarterly executive business reviews (EBRs) with high-value health system clients.
Ensure all global operations strictly adhere to HIPAA, HITECH, and Federal/State regulatory requirements, as well as specific client contract mandates.