AVP of Operations - Hospice - Eastern Tennessee

Gentiva Hospice•Kingsport, TN

23d

About The Position

We’re looking for an experienced Area Vice President (AVP) of Hospice Operations to oversee and elevate our multi-site hospice operations. This high-impact leadership role will ensure regulatory compliance, strategic growth, quality care delivery, and community engagement across multiple hospice programs and markets.

Requirements

Multi-site operational leadership experience strongly preferred
5+ years of progressive leadership experience in hospice or healthcare operations
3+ years of direct healthcare services leadership preferred
Proven expertise in regulatory compliance, budgeting, staff leadership, and multi-site operations
In-depth knowledge of hospice CoPs, CMS regulations, and accreditation standards
Strong communication and organizational skills
Critical thinking and problem-solving mindset
Passion for patient-centered care and interdisciplinary teamwork
Ability to balance strategy, operations, and field leadership
Active RN License required (if applicable)
Valid driver's license and auto insurance
Intermediate skills in Microsoft Excel and PowerPoint
Comfortable with data systems, electronic medical records (EMR), and analytics
RN Degree highly preferred
Bachelor's degree in Healthcare Administration, Business, or related field considered

Nice To Haves

Experience with HomeCare HomeBase (HCHB) strongly preferred

Responsibilities

Lead Local Operational Strategy: Direct day-to-day business operations, financial management, staff development, admissions, payroll, and quality assurance across multiple hospice sites.
Ensure Regulatory Excellence: Maintain compliance with Medicare, state licensing, accreditation, and federal regulations; manage readiness for surveys and audits.
Build and Grow Partnerships: Develop and expand referral relationships with hospitals, SNFs, physicians, and discharge planners aligned to revenue targets.
Patient-Centered Oversight: Ensure delivery of quality patient and family services, including clinical oversight in home, hospital, and long-term care settings.
Team Leadership: Supervise executive directors, medical staff, volunteer programs, and interdepartmental teams to optimize care coordination and performance.
Public and Community Relations: Serve as a visible ambassador for the organization in the community, manage PR initiatives, and resolve public or patient concerns.
Performance Improvement: Participate in ongoing quality assessment and improvement programs, driving best-in-class hospice care.

Benefits

Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Medical, Dental, Vision Insurance
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)