AVP Mortgage Operations

New Mexico Educators Federal Credit Union•Albuquerque, NM

48d

About The Position

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values. As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more! Thank you for your interest in joining the Nusenda team! We are currently seeking an Assistant Vice President of Mortgage Operations to join our organization. As the AVP of Mortgage Operations, you'll direct and coordinate all activities of the Mortgage Services Loan Operations staff (Loan Processors, Underwriters, Closers, Home Equity Operations, and other non-mortgage Loan Originator staff), including the planning and execution of activities that will improve the efficiency and effectiveness of all mortgage loan and home equity origination activities. You will formulate strategies that support the growth of Mortgage Services and the organization while acting as a resource and Subject Matter Expert in support of organizational projects; to represent Mortgage Services and Nusenda in the community.

Requirements

Five to eight years of similar or related experience.
Bachelor's Degree in Business Administration or similar field
Extensive knowledge of consumer and residential real estate lending practices, procedures, and regulatory requirements.
Development, performance management, training, and employee counseling skills essential
Exceptional verbal, written, and presentation skills with the ability to work with multiple levels of the organization.
Must possess strong analytical and problem-solving skills, with the ability to derive innovative strategies and implement them in a timely, effective manner.

Responsibilities

Direct daily operations for the activities of mortgage loan processing, underwriting, closing, and administrative duties.
Develop and implement departmental strategies in alignment with organizational expectations that meet objectives and goals.
Monitor, analyze, and report on program effectiveness, and systems to identify opportunities for improved efficiencies and member experience.
Ensure overall compliance with all regulatory, secondary market and credit union policies and procedures.
Analyze quality control reports and take corrective actions as necessary.
Coordinate with the VP of Mortgage Production to ensure the completion and distribution of all policy and procedure changes.