AVP, Inside Sales Practice Development

Synchrony • Cincinnati, OH

1d • Hybrid

About The Position

This role remotely leads a team of Inside Sales Practice Development Specialists responsible for engaging and growing purchase volume within their assigned regional area. The AVP reports to the VP - Inside Sales and is responsible for hiring, training, coaching, counseling, and mentoring the Inside Sales - Practice Development Specialists (PDS). The role involves working directly with the VP - Inside Sales and Senior Sales & Industry Leaders (GM's) to execute sales strategies, and also partners with Sales Support, Quality Assurance & Training Managers to achieve these strategies. The position focuses on increasing purchase volume across the Book of Business through strategic development, implementation of best practices, and collaboration with various departments like field sales, marketing, and operations. It also involves gathering and reporting Voice of the Customer feedback to industry leadership and performing other assigned duties and special projects.

Requirements

• Bachelor's Degree or 3+ years of experience in Financial Services, Sales, or Call Center environment
• Minimum of 3 years of leadership with people management experience with direct reports
• Exceptional interpersonal communication skills (written, oral, non-verbal).
• Ability to work in cross- functional and cross-cultural teams.
• Customer focused mind set with ability to respond quickly to customer needs.
• Proven ability to work independently.
• Solid knowledge of SalesForce functionalities and SalesForce reporting capabilities
• Ability and flexibility to travel for business as required
• Must be 18 years or older
• Must have a high school diploma or equivalent
• Must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• Legal authorization to work in the U.S. is required.

Nice To Haves

• CareCredit platform experience
• Strong finance business/industry acumen
• Knowledge of customer financial drivers/needs
• Medical Sales / Marketing experience

Responsibilities

• Remotely hire, onboard, train, manage & lead an Inside Sales PDS team to ensure the execution of national and regional sales/marketing initiatives.
• Coach/mentor Inside Sales team members & evaluate based on a benchmark measurement system through regular monthly one-on-ones and ad-hoc coaching sessions.
• Increase purchase volume (amount financed per provider) across Book of Business through: Development and implementation of strategies, tactics, and/or "best practices" within the team to drive engagement with practices for growth as well as to increase purchase volume in underperforming accounts.
• Partner with various departments including field sales, marketing, and operations to execute strategy for growth.
• Leverage feedback for effective coaching provided through Quality Assurance & independent call listening (live & recorded).
• Gather & report back Voice of the Customer to industry leadership.
• Perform other duties and/or special projects as assigned.

Benefits

• Annual bonus based on individual and company performance.
• Flexibility to work from home near one of our Hubs or come into one of our offices.
• Inclusive culture where individual skills, experience, and voice are valued.
• Support and encouragement at all levels of the organization.
• Tools and technology to grow your career.
• Employee Resource Groups (ERGs) for community and growth.
• Award-winning culture.
• Reasonable accommodation for qualified individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 11-50 employees