AVP, Incentive and Reward Operations

LPL Financial • San Diego, CA

22h

About The Position

Do you excel at operationalizing key strategic initiatives that directly impact clients? Is it fulfilling for you to manage key relationships, design efficient and effective processes and procedures to execute against initiatives that drive engagement and sustained advisor growth? If so, this could be the perfect role for you! The Assistant Vice President, Incentive and Reward Operations, is responsible for the end-to-end operational management, governance, and execution of enterprise-wide incentive and rewards programs supporting advisors, sales leadership, and internal partners across the Wealth Management organization. This role ensures incentive programs are operationally sound, scalable, compliant, and aligned to business objectives. The AVP will serve as a strategic operations leader, partnering closely with Strategy, Finance, Compliance, Legal, Technology, and Vendor Management to deliver accurate, timely, and transparent incentive and recognition outcomes.

Requirements

• 4–8 years of experience in incentive operations, sales compensation, rewards programs, or related operational roles within financial services or wealth management.
• Bachelor’s degree in Business, Finance, Operations, or related field or equivalent years’ experience.
• 4+ years’ experience with incentive compensation programs, rewards platforms, or financial operations tools, with demonstrated experience managing complex incentive programs at scale.
• 4+ years’ experience supporting governance, controls, and risk management in a regulated environment.
• Core Competencies Proven ability to lead cross-functional initiatives with teams such as compliance, marketing, operations, and technology, skilled in influencing senior stakeholders.
• Exceptional analytical, problem-solving, and process design skills.
• Excellent organizational and project management abilities, with the capacity to manage multiple priorities and deadlines.

Nice To Haves

• MBA or advanced degree.

Responsibilities

• Program Operations & Execution Own the end-to-end operational execution of corporate incentive, compensation-adjacent, rewards, and advisor Club programs, ensuring accuracy, timeliness, consistency, and scalability.
• Lead advisor Club qualification and selection processes, including eligibility determination, data validation, and final approval workflows.
• Manage day-to-day incentive operations, including incentive calculations, validation, payouts, and reconciliation activities.
• Ensure operational readiness for new program launches, enhancements, and annual plan changes.
• Coordinate execution of Club-related rewards, travel programs, and recognition events in partnership with Marketing, Events, Finance, and external vendors.
• Serve as the operational owner for incentive and Club-related issues, ensuring timely resolution and effective handoff to appropriate partners when needed.
• Ensure current-state incentive and Club operations are repeatable, resilient, and scalable to support advisor growth and evolving business strategies.
• Governance, Risk & Compliance Establish and maintain governance frameworks for incentive, rewards, and Club programs, including controls, documentation, and audit readiness.
• Partner with Compliance, Legal, Risk, and Finance to ensure programs align with regulatory requirements, firm policies, and compensation governance standards.
• Manage formal exception and appeal processes related to incentive and Club qualification, ensuring consistent application, proper documentation, and auditability.
• Identify operational and execution risks and implement mitigation strategies to minimize financial, regulatory, or reputational exposure.
• Cross-Functional Leadership Act as the primary operational liaison across Wealth Management leadership, Sales, Finance, Technology, Marketing, Events, and external vendors.
• Translate sales and business strategies into operationally executable incentive and rewards program designs.
• Provide leadership with operational insights, reporting, and recommendations related to incentive effectiveness, execution quality, and advisor engagement.
• Advisor & Stakeholder Experience Oversee advisor-facing and internal communications related to incentive and Club programs, including qualification timelines, status notifications, awards, and program changes, ensuring clarity, accuracy, and compliance alignment.
• Ensure a consistent, transparent, and high-quality advisor experience through proactive communication, operational transparency, and effective issue resolution.
• Oversee inquiry management and escalations, including root-cause analysis and coordination of corrective actions with internal partners.
• Enhance advisor and stakeholder access to reporting, tools, and self-service capabilities related to incentive and rewards programs.
• Vendor & Technology Management Manage relationships with third-party incentive and rewards platforms, travel providers, and internal technology teams.
• Lead system enhancements, automation initiatives, and data integrity improvements related to incentive and Club program processing.
• Ensure vendor performance meets service-level agreements, control standards, and operational expectations.
• Process Improvement & Strategy Identify and implement process improvements to streamline operations, reduce manual effort, and improve accuracy through automation and standardization.
• Design future-state incentive and Club operational models that support growth, advisor segmentation, and evolving business priorities.
• Leverage data, metrics, and operational insights to assess program performance, efficiency, and advisor engagement.
• Contribute to long-term incentive and rewards strategy by evaluating operational feasibility, scalability, and execution risk.

Benefits

• LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level