AVP Area Operations

Alabama One Credit Union•Montgomery, AL

About The Position

Summary: The AVP, Area Operations will assist the EVP, Area Executive in coordination of the operations of the designated markets, ensuring all locations are properly staffed. He/she will work alongside the EVP, AE and the Alabama ONE Learning & Development Team to ensure all new and current Team Members are properly supported and trained in their role, as well as work with the Operations Teams to ensure the day-to-day functions are sufficiently managed. Duties and Responsibilities: Strategic Leadership: Collaborate with senior management on strategic goals, translating them into operational plans. Develop and execute operational plans, aligning with financial forecasts and overall organizational strategy. Process Improvement: Identify and implement efficiencies, automation, and best practices. Team & Resource Management: Supervise staff, allocate resources, manage budgets, and resolve conflicts. Workforce Planning: Ensuring optimal staffing levels and aligning recruitment efforts with organization objectives. Performance & Reporting: Establish key performance indicators (KPIs), monitor results, and report to senior leadership. Compliance & Risk: Ensure adherence to regulations and manage enterprise risk. Help identify, assess, and mitigate financial and operational risks Stakeholder Communication: Act as a liaison between departments and leadership. Facilitates cross-functional collaboration to achieve shared goals and maintain seamless operations. Assist as needed in handling escalated issues, ensuring prompt resolution and clear communication. Assist Market Managers as needed with hiring, training, coaching, and evaluations, fostering a high-performance, continuous improvement culture. - Have a thorough understanding of transactional processes in order to be an expert source to the branch Teams and help build growth & redundancy in our branch operational processes. -other duties as assigned

Requirements

Bachelor's degree (Finance, Business Administration, Operations Management or related field)
5-12+ years in operations, with 2-7+ years in management/leadership roles, often in complex or multi-facility settings.

Responsibilities

Strategic Leadership: Collaborate with senior management on strategic goals, translating them into operational plans. Develop and execute operational plans, aligning with financial forecasts and overall organizational strategy.
Process Improvement: Identify and implement efficiencies, automation, and best practices.
Team & Resource Management: Supervise staff, allocate resources, manage budgets, and resolve conflicts.
Workforce Planning: Ensuring optimal staffing levels and aligning recruitment efforts with organization objectives.
Performance & Reporting: Establish key performance indicators (KPIs), monitor results, and report to senior leadership.
Compliance & Risk: Ensure adherence to regulations and manage enterprise risk. Help identify, assess, and mitigate financial and operational risks
Stakeholder Communication: Act as a liaison between departments and leadership. Facilitates cross-functional collaboration to achieve shared goals and maintain seamless operations.
Assist as needed in handling escalated issues, ensuring prompt resolution and clear communication.
Assist Market Managers as needed with hiring, training, coaching, and evaluations, fostering a high-performance, continuous improvement culture.
Have a thorough understanding of transactional processes in order to be an expert source to the branch Teams and help build growth & redundancy in our branch operational processes.
other duties as assigned