AVP, Group Benefits Claims, Short Term Disability & Leave
About The Position
As a leader in the Group Protection Claims Organization, you will provide operational leadership, customer engagement, and strategic execution. You will be responsible for the overall leadership and direction of an STD and Leave organization as well as partnering collectively to ensure successful service outcomes for the broader organization. You will contribute to developing strategies that have substantial impact on the success of the claims organization & enhance the customer experience.What you'll be doing You will develop & execute strategic initiatives which have substantial impact on the success of the organization and enhance the customer experience. In addition, you will anticipate & provide strategies/solutions to complex problems or trends. You will maintain knowledge on current and emerging developments/trends, identify opportunities and implement industry leading best practices & strategies to improve operational effectiveness and efficiency. You will develop, maintain & analyze appropriate metrics & control mechanisms including using data & analysis to improve business results by targeting opportunities & process improvements. You will direct and enhance organizational initiatives by positively influencing and supporting transformational change management. You will identify and direct strategic process improvements that drive efficiency and improve quality across the team, department and/or business unit. You will develop & maintain close customer ties, articulates customer needs, keep priorities in focus with the desires and expectations of the customer. You will approve & make complex management-related financial decisions consistent with company guidelines. You will direct the processing and administration of all aspects of claims for STD & Leaves ensuring accurate & timely claim management. You will ensure claims processing is consistent with applicable policies, procedures & department guidelines. You will collaborate with internal &/or external stakeholders to ensure effective delivery service. You will develop, manage & oversee the budget for your organization.
Requirements
- 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
- 10+ Years Experience in Claims that directly aligns with the specific responsibilities for this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience including influencing senior management/critical stakeholders experience.
- Demonstrate strong transformational leadership skills including critical ability to develop and execute operational change impacting people, process, and technology.
- Ability to think critically, analyze information, evaluate the implications of a course of action or solution, and to make decisions under pressure.
- Demonstrated strong relationship management skills with internal/external stakeholders with proven ability to develop creative and collaborative approaches.
- Confident, comfortable communicator with strong written and verbal communication skills.
Nice To Haves
- Previous STD and Leave product knowledge and leadership.
- Experience in small and regional group insurance markets
Responsibilities
- Develop & execute strategic initiatives which have substantial impact on the success of the organization and enhance the customer experience.
- Maintain knowledge on current and emerging developments/trends, identify opportunities and implement industry leading best practices & strategies to improve operational effectiveness and efficiency.
- Develop, maintain & analyze appropriate metrics & control mechanisms including using data & analysis to improve business results by targeting opportunities & process improvements.
- Direct and enhance organizational initiatives by positively influencing and supporting transformational change management.
- Identify and direct strategic process improvements that drive efficiency and improve quality across the team, department and/or business unit.
- Develop & maintain close customer ties, articulates customer needs, keep priorities in focus with the desires and expectations of the customer.
- Approve & make complex management-related financial decisions consistent with company guidelines.
- Direct the processing and administration of all aspects of claims for STD & Leaves ensuring accurate & timely claim management.
- Ensure claims processing is consistent with applicable policies, procedures & department guidelines.
- Collaborate with internal &/or external stakeholders to ensure effective delivery service.
- Develop, manage & oversee the budget for your organization.
Benefits
- Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- Work arrangements that work for you
- Effective productivity/technology tools and training
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What This Job Offers
Job Type
Full-time
Career Level
Manager
