AVP, Complex Claim Liability (Manager)

Travelers • Hartford, AR

5d

About The Position

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Leads a team of claim professionals handling the Company's most severe and complex claims. Manages the effective handling and resolution of claims exceeding field office authority levels or meeting other referral triggers. Ensures that technical advice and mentorship is provided to the field and other home office claim teams for claims within their authority levels. Helps to drive knowledge transfer and sharing of expertise to develop major case talent throughout the organization.

Requirements

• 10 years claim-handling or comparable claim litigation/coverage experience with 8 years direct experience handling complex and/or high-value liability claims.
• Bachelor's degree or JD.
• 2 years management experience.
• Demonstrated ability to lead and inspire others to meet and exceed high expectations.
• Demonstrated coaching, influence and persuasion skills.
• Expert skills in the recognition, analysis and communication of coverage, liability and damages issues.
• Thorough understanding of commercial lines products, policy language, exclusions, ISO and proprietary forms.
• Deep familiarity with effective claims handling practices.
• Expert written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.
• Excellent presentation and persuasion skills.
• Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information.
• Demonstrated expertise in handling class-action and multi-district litigation.
• Demonstrated history of strong mentoring relationships and influence management skills throughout an organization.
• Ability to recognize, evaluate and direct resolution of appellate issues pursuant to corporate goals and expectations.
• Deep understanding of the litigation process in both state and federal courts, including relevant case and statutory law and procedure.
• Ability and confidence to make independent decisions on exposures without involvement of supervisor, where appropriate.

Responsibilities

• CLAIM HANDLING: Provide assistance and support in the management and evaluation of the Company's most severe and complex liability claims. When appropriate, actively participate in the coverage, liability and damages analysis and development of strategy leading towards case resolution. Assist in the recognition of available defenses.
• LEADERSHIP: Lead, manage and motivate the organization toward improved quality and higher standards. Provide claim-handling guidance, recommendations and strategies to Complex and Major Case Specialists, Field Claim Leadership and/or Professionals, Defense Counsel and insureds/clients. Drive and monitor the prevention and/or control of litigation through the selection of counsel, evaluation and direction of claim and litigation strategy. Ensure effective and efficient management of allocated loss adjustment expenses, and establish and maintain appropriate and timely case estimates. Directly manage a small team of employees. This includes, but is not limited to: recruitment and selection of top talent, training & development, performance management, succession planning, developing workflow & distributing assignments, and compensation planning.
• PRODUCT DEVELOPMENT: Create and implement innovative business strategies. Develop, implement and monitor Major Case claim policies, procedures, practices and standards for the handling of claims by professionals within the home office and field organizations.
• COMMUNICATIONS/INFLUENCE: Develop and maintain collaborative relationships and partnerships with the field, business & marketing partners and customers. Provide prompt and courteous communication and service to business partners and customers. When appropriate, assure responses to inquiries and requests from the public. Assume shared responsibility for shared results. Proactively counsel and/or train business partners and staff on risk selection, questions of coverage, liability damages, evaluation, disposition, policy forms and trend analysis. Represent the company as a technical resource, attend legal proceedings as needed, and act within established professional guidelines as well as applicable state laws. Provide technical assistance to Claim University in identifying, developing and presenting training and strategic approaches that will optimize the effectiveness of field claim handling. Prepare and deliver timely and informative management reports and presentation materials.
• OTHER ACCOUNTABILITIES: Drive and support cultural changes. Oversee and participate in periodic file quality reviews. Perform other related duties as required. Perform other duties as assigned.

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees