AVP, Community Engagement

HealthFirst•New York, NY

23h•Hybrid

About The Position

The Assistant Vice President (AVP) of Community Engagement is responsible for positioning Healthfirst as an engaged community health partner. The primary objective is to improve member health through a holistic approach that addresses the needs of the communities served. This leader will advance Healthfirst's goal of improving member health and well-being through preventative initiatives focused on social determinants of health. The role involves creating, aligning, and implementing the Community Partnerships strategy with Healthfirst’s internal strategic priorities and stakeholders. This individual will lead a team dedicated to driving Healthfirst’s enrollment and retention goals. Initial priorities include identifying and driving data-driven investments for high-impact solutions, tracking and measuring outcomes and value of partnerships, sponsorships, and events, and partnering with Healthfirst Government Affairs to advance public policy positions within communities and engage elected officials.

Requirements

Strong management and leadership capabilities
An astute understanding of the NYC managed care market and urban healthcare delivery networks
Proven Project Management abilities
Exceptional interpersonal, communication and presentation skills
Ability to establish relationships with a broad spectrum of community and national healthcare leaders through presentations, meetings, conferences and associations
Demonstrated ability to work collaboratively across the organization/departments
High School Diploma or GED from an accredited institution

Nice To Haves

Bachelor’s degree from an accredited institution

Responsibilities

Develop, align, and implement a community partnerships strategy that promotes Healthfirst in targeted communities by working with and promoting events and programs to increase the Healthfirst brand with the intent of increasing membership.
Lead a team consisting of directors, senior managers, managers, and individual contributors.
Provide clear direction, coaching, and performance feedback to the Community Outreach Representatives team to ensure they are promoting enrollment and retention opportunities for the PHSP Sales Units; by working with Chambers of Commerce & Small Business Associations, NYC DOE, CUNY and other NYC Agencies such as Workforce 1 Career Centers, Dept. of Probation, ACS, NYCHA, Taxi & Limousine Commission, Dept. of Youth and Community Development, as well as, Banks, FQHCs, Hospital Owners, Providers, Elected Officials, Day Care Centers, CBOs and other community partners.
Direct a tactical outline for a team of Community Engagement Specialists to ensure a robust strategy to deliver short term and long-term results, i.e.; to coordinate citywide enrollment and retention events, marketing sites, presentation forums and other venues, for the Medicare sales units, with Senior Centers, Pharmacies, Food Pantries, NYCHA, Supermarkets, Banks, FQHC, Hospital Owners, Providers, Elected Officials, CBOs and other community partners.
Work with all Medicare, PHSP, and Complete Care Sales leaders in the attainment of their sales goals and helping them in the implementation of identifying under-served markets and enrollment opportunities as well as the expansion of their enrollment and retention plans.
Selectively identify and attend Community Events, Programs and Meetings.
Regularly engage key partners, contacts and associates (i.e., Managed Care and Community Outreach Directors, FQHC leaders, key Elected Officials or Staff, Leaders of Chambers of Commerce, and Business Associations, Leaders of key City Agency Partners, Faith-based Leaders).
Align to Healthfirst clinical strategy working with internal departments to further improve the lives of our members through initiatives that tackle social determinants of health.
Identify external partners and influential regional leaders in aligning and accelerating existing collaborative work that advances Healthfirst’s corporate objectives.
Engage Healthfirst employees in volunteer opportunities, community events and external activities.
Help advance expansion into new markets by cultivating relationships in new territories.