AVP, Client Delivery

Ensemble Health Partners • Lawrence, MA

22h • Onsite

About The Position

Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: The Assistant Vice President, Partnership Success is a senior client‑facing leader responsible for the health, performance, and long‑term success of strategic partnerships. This role serves as a trusted advisor to executive stakeholders, ensuring operational excellence, strong governance, and measurable outcomes aligned to client and organizational goals. This position is based onsite in Boston and partners closely with cross‑functional leaders across Client Delivery, Operations, Revenue Cycle, and Growth to drive value, retention, and expansion within assigned partnerships.

Requirements

• Bachelor’s degree required; advanced degree preferred
• 12+ years of progressive leadership experience in Client Delivery, Operations, Revenue Cycle, or Partnership Management
• Demonstrated success leading complex, enterprise‑level client relationships
• Strong financial, operational, and performance management acumen
• Proven executive presence with the ability to influence and engage senior stakeholders

Nice To Haves

• Experience within healthcare, revenue cycle, or complex services environments
• Background supporting multi‑site or large health system partnerships
• Experience driving transformation, optimization, or large‑scale change initiatives

Responsibilities

• Serve as the executive point of contact for assigned enterprise partnerships, building strong, trust‑based relationships with C‑suite and senior client leaders
• Own partnership health, client satisfaction, retention, and growth strategies
• Translate client goals into actionable operating plans, ensuring alignment across delivery teams
• Proactively identify risks, escalations, and opportunities; lead resolution with confidence and urgency
• Partner with internal operations and delivery leaders to ensure performance against contractual SLAs, KPIs, and financial targets
• Lead executive business reviews, governance forums, and strategic planning sessions
• Drive continuous improvement initiatives that enhance client outcomes, operational efficiency, and scalability
• Ensure disciplined execution, clear accountability, and data‑driven decision-making
• Provide strong leadership, coaching, and mentorship to Partnership Success leaders and team members
• Foster collaboration across Client Delivery, Process Optimization, Finance, Technology, and Growth teams
• Model executive presence, accountability, and partnership‑first leadership behaviors

Benefits

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive