AVP, Client Delivery

Ensemble Health Partners • Great Falls, MT

2d

About The Position

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. The Director II is responsible for day to day client operations and the planning, development, and implementation of policies, objectives and initiatives for acute and/or physician revenue cycle activities including outsourced vendors, clients and in-house functional areas of Patient Access (including but not limited to Patient Scheduling, Pre-Access/Registration, Registration Admissions, and Financial Counseling), Health Information Management (including but not limited to Site Medical Records management, Release of Information, Transcription), and Patient Financial Services (including but not limited to Billing, Charge Master/Revenue Integrity, Insurance Follow-Up, Customer Service, Cash Posting, Denials Management, Payment Variance, and Collections). This position reviews and implements systematic approaches to maximize revenue and cash flow and to ensure results are consistently delivered. As the face of Ensemble, this person is responsible for forming and nurturing relationships with the client and meeting client performance expectations through influence and direction of client and Ensemble operations. This position is required to communicate organizational values and positive leadership to all associates within the organization. Responsible for <$2B Net Revenue or <10 facilities Under Management.

Requirements

• Legally Required License / Certification (Ex: MD, RN, LPN, etc.)
• ONE CERTIFICATION PER FIELD
• Ensemble Required License / Certification (Ex: CRCR)
• ONE CERTIFICATION PER FIELD
• CRCR Or other approved job relevant certification.
• Job ExperiencePeople Leadership Experience 5 to 7 Years
• 3 to 5 Years
• Bachelors Degree or Equivalent Experience
• Finance / Accounting
• Demonstrates high proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams.

Responsibilities

• Client Integration & Strategic Alignment Defines and establishes strategic direction, priorities, accountabilities, and ongoing quality improvement related to onsite Revenue Cycle operations in conjunction with centralized Revenue Cycle operations leadership.
• Conducts client analyses and provides recommendations, requiring strategic innovative thinking skills, and complex cross-functional operations experience.
• Creates and maintains onsite operations strategic integration plans with clearly defined objectives, desired outcomes, and timelines of implementation.
• Performance Management Oversight of Client operations, including but not limited to: Tracking and presentation of key performance indicators and service level agreements, director oversight to improve operational performance in both the client setting and centralized environments, identification, and overall direction for successful completion of projects.
• Monitors and manages cash flow to ensure achievement of client goals as well as proactively manage to SLA requirements
• Monitors daily unbilled and drives performance onsite for unbilled management and denials reduction in conjunction with client leaders and departments
• Develops/ adheres to specific objectives and performance standards as defined by client and statement of work, including but not limited to, AR aging, denial management and self-pay and POS collections / patient experience improvement.
• Responsible for influencing change related to the key functions of Revenue Cycle.
• Articulates in writing plans with client deliverables, timelines, and formal tracking process.
• Monitors bad debt and identifies process issues/improvements in areas such as registration, upfront collections, Medicaid eligibility
• Identifies gaps in client support/performance and proposes solutions (e.g., technology, services) to drive performance improvement
• Relationship Management Has strong interpersonal skills and proven ability to build relationships and organization alignment, influence decisions, engage onsite operational teams and drive results.
• Participates and leads program level meetings with program stakeholders.
• Works closely with CFO and other client leadership to support analysis, reporting and service line development
• Acts as Client Revenue Cycle expert and ensures prompt communication of emerging changes related to payer policies, contracting, regulatory updates and compliance requirements
• Assists client leadership in understanding back-office metrics, tools, and reports.
• Facilitates monthly client meeting to review the revenue cycle operations performance and opportunities for improvement, strategic initiatives, partnership opportunities and escalated client support needs
• Provides weekly and monthly standard reports to client leadership.
• Promptly escalates operational and/or client concerns to Ensemble leadership
• Exhibits strong strategic, analytical, project management, communication, and team leadership skills.
• Willingness to learn new technology, tools, and procedures to address short term and long challenges.
• Ability to build and maintain relationships with key internal and external stakeholders.
• Participates in the organization’s continuing reassessment of its growth and operational efficiencies.
• Communicates effectively while presenting complex information to technical and non-technical audiences.
• Demonstrates the ability to maintain standards of confidentiality.
• Understanding of organization context and be able to identify and engage relevant stakeholders to remove barriers.
• Demonstrates high proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams

Benefits

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees