AVP, Claims General Liability

Zurich in North America•Dallas, NY

1d•Hybrid

About The Position

Zurich is currently seeking an AVP to direct and oversee the operations of our Claims General Liability leadership team. We’re seeking an inspiring and dynamic leader to guide and support a high-performing team of Managers and Claims Professionals within our General Liability Specialty Team. In this pivotal role, you’ll oversee claim operations across Captives, Excess & Surplus, and Direct Markets. This leader will partner with the other AVPs within the line of business to help develop, support and drive key initiatives and strategies. They will also work on National Projects on behalf of the line of business and serve as a subject matter expert to the underwriting team regarding product developments or enhancements to provide support and guidance and ensure compliance with regulatory policies. The successful candidate will coordinate the work activities of the team and has responsibility for performance, development and coaching of staff to maximize contributions and drive employee development and operational improvements. This position has clear and distinct accountability for business results and manages internal and external customer relationships. At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The selected candidate will be able to report to one of the following North American Claims offices on a hybrid work schedule: Parsippany, NJ; New York, NY; Dallas, TX; Atlanta, GA; Omaha, NE, Overland Park, KS; Gold River, CA, Maitland, FL or Schaumburg, IL.

Requirements

Juris Doctor and 8 or more years of experience in the Claims area OR Bachelor’s Degree and 9 or more years of experience in the Claims area OR High School Diploma or Equivalent and 11 or more years of experience in the Claims area
3 or more years of management experience
Customer service experience
Experience with Microsoft Office
Knowledge of insurance legal statutes and procedures
Travel 25% or more

Nice To Haves

Expertise in Primary General Liability Claims, Captives, Excess & Surplus, and Direct Markets
Experience with leading leaders
Experience with change management tools/methodologies
Strong Strategic thinking and problem-solving abilities
Ability to build strong relationships and establish rapport
Successful implementation of process changes
Negotiation experience
Experience collaborating across work groups
In-depth knowledge of the insurance industry, claims and the insurance legal and regulatory environment
Excellent communication skills
Analytical Skills
Advanced Degree
AIC
SCLA
CPCU

Responsibilities

Oversee claim operations across Captives, Excess & Surplus, and Direct Markets.
Partner with the other AVPs within the line of business to help develop, support and drive key initiatives and strategies.
Work on National Projects on behalf of the line of business
Serve as a subject matter expert to the underwriting team regarding product developments or enhancements to provide support and guidance and ensure compliance with regulatory policies.
Coordinate the work activities of the team and has responsibility for performance, development and coaching of staff to maximize contributions and drive employee development and operational improvements.
Manage internal and external customer relationships.

Benefits

Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation.
Additional rewards may encompass short-term incentive bonuses and merit increases.

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